Docusign
Social Media Manager, Organic Engagement
Docusign, San Francisco, California, United States, 94199
Company Overview
DocuSign
brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. DocuSign’s Intelligent Agreement Management unblocks business-critical data trapped inside documents and connects it with business systems of record to save time and money. Using DocuSign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions in the e-signature and contract lifecycle management (CLM) space.
What you’ll do As Social Media Manager for Organic Engagement, you’ll be the voice and ears of DocuSign in digital spaces where authentic conversations happen. You’re a social-savvy professional who loves advocating for customers, thrives on real-time engagement, understands diverse online communities, and can add value to conversations without being overly promotional.
This role covers monitoring trends, joining relevant conversations, and helping DocuSign show up as a helpful, human presence across platforms such as Reddit, LinkedIn, Instagram, Twitter/X, and beyond. You’ll support DocuSign’s owned channels and social content by contributing engaging, timely, and helpful material. You’ll work with the Director of Organic Social Communications to execute day-to-day community management and organic conversations.
You’re a natural conversationalist with good judgment for when to engage and what to say. You understand platform cultures, especially community-driven spaces like Reddit, and can participate authentically. You’re adaptable in tone for different audiences and can turn customer questions into opportunities to educate and build relationships. You’ll work independently on daily community interactions and collaborate with cross-functional teams on bigger opportunities. You bring empathy, humor, and authenticity to interactions and view listening as essential as posting.
This position is an individual contributor role reporting to the Senior Director of Corporate Communications.
Responsibilities
Manage day-to-day community engagement across DocuSign’s social channels, with focus on Reddit, LinkedIn, Instagram, and emerging platforms
Monitor conversations about DocuSign, our products, and relevant industry topics; identify opportunities to add value and participate authentically
Build and nurture relationships with community members, brand advocates, customers, and industry voices
Respond to comments, questions, and mentions with an appropriate tone and messaging aligned to DocuSign’s brand voice
Identify trending topics where DocuSign can participate and add value, particularly in B2B and tech communities
Collaborate with communications, customer support, product, and marketing teams to surface customer feedback
Contribute to content creation by identifying user-generated content opportunities and real-time moments
Track and report on community sentiment and engagement metrics to inform strategy
Develop and maintain community guidelines and best practices for engagement across platforms
Support crisis monitoring and appropriate response efforts
Stay current on platform updates and best practices for authentic brand engagement
Test and experiment with new engagement tactics to continuously improve the community presence
What you bring Basic
5+ years of experience in social media management, community management, or digital engagement
Experience managing brand presence on Reddit and other community-driven platforms
Experience with social listening and monitoring tools
Flexibility and a bias to action
Preferred
BS/BA degree or equivalent
Excellent judgment with the ability to escalate when needed
Strong writing skills with ability to adapt tone for different platforms
Experience in B2B technology, SaaS, or enterprise software
Active experience on platforms like Reddit with understanding of community culture
Experience collaborating with PR, product marketing, and customer support
Knowledge of social media analytics and reporting tools
Strong content creation, copywriting, and editing skills with balance of creativity and enterprise voice
High emotional intelligence
A sense of humor
Wage Transparency Pay for this position is based on factors including geographic location and may vary based on knowledge, skills, and experience. California: $101,500.00 - $156,750.00 base salary.
This Role Is Also Eligible For The Following
Bonus: Sales personnel are eligible for variable incentive pay based on sales goals. Non-Sales roles are eligible for a company bonus plan.
Benefits
Paid Time Off and holidays based on region
Paid Parental Leave up to six months for birth, adoption, or foster care
Full health benefits plans from day one of employment
Retirement plans with employer contributions
Learning and development opportunities and education reimbursements
Compassionate Care Leave for life events
Work Authorization Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must be authorized to work in the United States on a full-time, permanent basis without sponsorship.
Life at DocuSign DocuSign is committed to building trust and creating an inclusive environment where employees feel valued and have the opportunity to succeed. We believe in listening, honesty, and doing what’s right, every day.
Accommodation DocuSign is committed to providing reasonable accommodations for qualified individuals in the application process. For accommodations, contact accommodations@docusign.com. For application issues, contact taops@docusign.com.
Privacy and Compliance Applicant and Candidate Privacy Notice. States Not Eligible for Employment: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Equal Opportunity Employer DocuSign is an Equal Opportunity Employer. We hire based on experience, skill, and potential, and we do not discriminate based on race, ethnicity, color, age, sex, religion, national origin, or any other legally protected category.
#J-18808-Ljbffr
brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. DocuSign’s Intelligent Agreement Management unblocks business-critical data trapped inside documents and connects it with business systems of record to save time and money. Using DocuSign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions in the e-signature and contract lifecycle management (CLM) space.
What you’ll do As Social Media Manager for Organic Engagement, you’ll be the voice and ears of DocuSign in digital spaces where authentic conversations happen. You’re a social-savvy professional who loves advocating for customers, thrives on real-time engagement, understands diverse online communities, and can add value to conversations without being overly promotional.
This role covers monitoring trends, joining relevant conversations, and helping DocuSign show up as a helpful, human presence across platforms such as Reddit, LinkedIn, Instagram, Twitter/X, and beyond. You’ll support DocuSign’s owned channels and social content by contributing engaging, timely, and helpful material. You’ll work with the Director of Organic Social Communications to execute day-to-day community management and organic conversations.
You’re a natural conversationalist with good judgment for when to engage and what to say. You understand platform cultures, especially community-driven spaces like Reddit, and can participate authentically. You’re adaptable in tone for different audiences and can turn customer questions into opportunities to educate and build relationships. You’ll work independently on daily community interactions and collaborate with cross-functional teams on bigger opportunities. You bring empathy, humor, and authenticity to interactions and view listening as essential as posting.
This position is an individual contributor role reporting to the Senior Director of Corporate Communications.
Responsibilities
Manage day-to-day community engagement across DocuSign’s social channels, with focus on Reddit, LinkedIn, Instagram, and emerging platforms
Monitor conversations about DocuSign, our products, and relevant industry topics; identify opportunities to add value and participate authentically
Build and nurture relationships with community members, brand advocates, customers, and industry voices
Respond to comments, questions, and mentions with an appropriate tone and messaging aligned to DocuSign’s brand voice
Identify trending topics where DocuSign can participate and add value, particularly in B2B and tech communities
Collaborate with communications, customer support, product, and marketing teams to surface customer feedback
Contribute to content creation by identifying user-generated content opportunities and real-time moments
Track and report on community sentiment and engagement metrics to inform strategy
Develop and maintain community guidelines and best practices for engagement across platforms
Support crisis monitoring and appropriate response efforts
Stay current on platform updates and best practices for authentic brand engagement
Test and experiment with new engagement tactics to continuously improve the community presence
What you bring Basic
5+ years of experience in social media management, community management, or digital engagement
Experience managing brand presence on Reddit and other community-driven platforms
Experience with social listening and monitoring tools
Flexibility and a bias to action
Preferred
BS/BA degree or equivalent
Excellent judgment with the ability to escalate when needed
Strong writing skills with ability to adapt tone for different platforms
Experience in B2B technology, SaaS, or enterprise software
Active experience on platforms like Reddit with understanding of community culture
Experience collaborating with PR, product marketing, and customer support
Knowledge of social media analytics and reporting tools
Strong content creation, copywriting, and editing skills with balance of creativity and enterprise voice
High emotional intelligence
A sense of humor
Wage Transparency Pay for this position is based on factors including geographic location and may vary based on knowledge, skills, and experience. California: $101,500.00 - $156,750.00 base salary.
This Role Is Also Eligible For The Following
Bonus: Sales personnel are eligible for variable incentive pay based on sales goals. Non-Sales roles are eligible for a company bonus plan.
Benefits
Paid Time Off and holidays based on region
Paid Parental Leave up to six months for birth, adoption, or foster care
Full health benefits plans from day one of employment
Retirement plans with employer contributions
Learning and development opportunities and education reimbursements
Compassionate Care Leave for life events
Work Authorization Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must be authorized to work in the United States on a full-time, permanent basis without sponsorship.
Life at DocuSign DocuSign is committed to building trust and creating an inclusive environment where employees feel valued and have the opportunity to succeed. We believe in listening, honesty, and doing what’s right, every day.
Accommodation DocuSign is committed to providing reasonable accommodations for qualified individuals in the application process. For accommodations, contact accommodations@docusign.com. For application issues, contact taops@docusign.com.
Privacy and Compliance Applicant and Candidate Privacy Notice. States Not Eligible for Employment: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Equal Opportunity Employer DocuSign is an Equal Opportunity Employer. We hire based on experience, skill, and potential, and we do not discriminate based on race, ethnicity, color, age, sex, religion, national origin, or any other legally protected category.
#J-18808-Ljbffr