Genesys
Senior Account Executive – Mid‑Atlantic
Genesys empowers organizations of all sizes to create the best customer and employee experiences through its AI‑powered Experience Orchestration platform, Genesys Cloud. As a Senior Account Executive in the Mid‑Atlantic region (PA, DC, MD, DE, VA, NJ), you will drive strategic revenue growth across a portfolio of large, complex enterprise customers and prospective new logo accounts.
Role Scope & Impact
Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi‑million‑dollar annual bookings and long‑range pipeline development.
Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise‑wide transformation initiatives.
Enterprise Sales Experience
10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months).
Demonstrated ability to lead end‑to‑end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close.
Industry & Solution Expertise
Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform‑based, cloud‑native solutions at enterprise scale.
Deep understanding of the AI‑driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes.
Strategic Account Leadership
Proven success developing and executing multi‑year account strategies within complex enterprises.
Ability to build and sustain C‑suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net‑new and expansion opportunities through direct and partner‑led motions.
Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth.
Executive Communication & Business Acumen
Strong executive presence with the ability to lead C‑level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees.
Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives.
Territory & Pipeline Management
Data‑driven approach to territory planning, pipeline generation, and forecast accuracy.
Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings.
Collaboration & Team Selling
Experience leading cross‑functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders.
Thrives in a team‑selling environment, aligning diverse contributors around a unified account strategy and customer outcome.
Operating Rigor & Methodology
Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes.
High attention to detail, operational rigor, and accountability in deal execution.
Compensation Base salary range: $103,100 – $191,500. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Additional Information If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise, driving customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. A response is expected within 24–48 hours.
Equal Employment Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services, IT Consulting, Software Development
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Role Scope & Impact
Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi‑million‑dollar annual bookings and long‑range pipeline development.
Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise‑wide transformation initiatives.
Enterprise Sales Experience
10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months).
Demonstrated ability to lead end‑to‑end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close.
Industry & Solution Expertise
Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform‑based, cloud‑native solutions at enterprise scale.
Deep understanding of the AI‑driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes.
Strategic Account Leadership
Proven success developing and executing multi‑year account strategies within complex enterprises.
Ability to build and sustain C‑suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net‑new and expansion opportunities through direct and partner‑led motions.
Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth.
Executive Communication & Business Acumen
Strong executive presence with the ability to lead C‑level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees.
Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives.
Territory & Pipeline Management
Data‑driven approach to territory planning, pipeline generation, and forecast accuracy.
Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings.
Collaboration & Team Selling
Experience leading cross‑functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders.
Thrives in a team‑selling environment, aligning diverse contributors around a unified account strategy and customer outcome.
Operating Rigor & Methodology
Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes.
High attention to detail, operational rigor, and accountability in deal execution.
Compensation Base salary range: $103,100 – $191,500. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Additional Information If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise, driving customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. A response is expected within 24–48 hours.
Equal Employment Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services, IT Consulting, Software Development
#J-18808-Ljbffr