Shelter House, Inc
Kennedy Shelter - Program Director
Shelter House, Inc, Fort Belvoir, Virginia, United States, 22060
Title:
Program Director
Level:
Director
Department:
Fairfax Kennedy Shelter
Reports to:
Senior Director of Emergency Shelter
Salary Range:
$78,000-$84,000
FLSA Status:
Exempt
Location:
Fairfax, VA
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Program Director is responsible for overseeing the daily operations of Kennedy emergency shelter for up to 50 single households.
Additional service delivery includes program development, Kitchen supervision, and facility maintenance of the following programs:
Hypothermia Shelter
Drop‑in
Outreach
Working as part of Shelter House's Leadership Team, the Program Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Program Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County's Office to Prevent and End Homelessness and non‑profit providers serving households to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.
Responsibilities
Provide leadership, direction, and oversight for the Emergency Shelter, Hypothermia, Drop‑in and Outreach
Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County's 10 Year Plan to Prevent and End Homelessness
Provide direct supervision to the Assistant Director of Programs (ADP), Assistant Director of Shelter operations (ADSO), Kitchen Manager, and Custodian. Ensure coverage of all essential duties during staff absences or vacancies, and supervise interns as needed
As the supervisor of the ADP, ensure the case management team implements a strengths‑based, trauma‑informed, solution‑focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises
Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data
As the supervisor of the ADSO, ensures the Residential team supports residents using strength‑based, trauma‑informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)
Support the ADSO in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed
Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account
Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate
Facilitate the client appeals process related to extension requests, discharges, etc
Support Data Program staff in ensuring compliance with federal, state and local standard; assist with file audits and record consistency; and prepare other reports for community education, quality assurance, and contractual needs
Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met
Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team
Partner with the Community Coordinator to communicate program needs and track all in‑kind donations, and support the Director of Development in cultivation community relationships to increase donor engagement, partnerships, and overall reach
Serve in an on‑call rotation and assist staff in addressing crisis situations and coverage needs during vacancies
Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned
Requirements Required
A bachelor's degree in human services/related field or commensurate experience
4+ years of progressive program and staff management
Ability to demonstrate excellent customer service, communication, teambuilding, and leadership skills
Strong communication skills
Strong organizational and time management skills
Ability to prioritize competing priorities and make sound judgments
Creative, flexible, trauma informed
Valid Driver's License
Willingness to work evenings and weekends when needed
Preferred
Master's degree in human services/ related field
Experience leading/ supporting programs serving families or individuals experiencing homelessness
Experience leading/managing in a residential or shelter environment
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
Equal Employment Opportunity Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment‑related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
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Program Director
Level:
Director
Department:
Fairfax Kennedy Shelter
Reports to:
Senior Director of Emergency Shelter
Salary Range:
$78,000-$84,000
FLSA Status:
Exempt
Location:
Fairfax, VA
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Program Director is responsible for overseeing the daily operations of Kennedy emergency shelter for up to 50 single households.
Additional service delivery includes program development, Kitchen supervision, and facility maintenance of the following programs:
Hypothermia Shelter
Drop‑in
Outreach
Working as part of Shelter House's Leadership Team, the Program Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Program Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County's Office to Prevent and End Homelessness and non‑profit providers serving households to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.
Responsibilities
Provide leadership, direction, and oversight for the Emergency Shelter, Hypothermia, Drop‑in and Outreach
Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County's 10 Year Plan to Prevent and End Homelessness
Provide direct supervision to the Assistant Director of Programs (ADP), Assistant Director of Shelter operations (ADSO), Kitchen Manager, and Custodian. Ensure coverage of all essential duties during staff absences or vacancies, and supervise interns as needed
As the supervisor of the ADP, ensure the case management team implements a strengths‑based, trauma‑informed, solution‑focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises
Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data
As the supervisor of the ADSO, ensures the Residential team supports residents using strength‑based, trauma‑informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)
Support the ADSO in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed
Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account
Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate
Facilitate the client appeals process related to extension requests, discharges, etc
Support Data Program staff in ensuring compliance with federal, state and local standard; assist with file audits and record consistency; and prepare other reports for community education, quality assurance, and contractual needs
Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met
Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team
Partner with the Community Coordinator to communicate program needs and track all in‑kind donations, and support the Director of Development in cultivation community relationships to increase donor engagement, partnerships, and overall reach
Serve in an on‑call rotation and assist staff in addressing crisis situations and coverage needs during vacancies
Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned
Requirements Required
A bachelor's degree in human services/related field or commensurate experience
4+ years of progressive program and staff management
Ability to demonstrate excellent customer service, communication, teambuilding, and leadership skills
Strong communication skills
Strong organizational and time management skills
Ability to prioritize competing priorities and make sound judgments
Creative, flexible, trauma informed
Valid Driver's License
Willingness to work evenings and weekends when needed
Preferred
Master's degree in human services/ related field
Experience leading/ supporting programs serving families or individuals experiencing homelessness
Experience leading/managing in a residential or shelter environment
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
Equal Employment Opportunity Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment‑related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
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