Akkodis Group Nordics
Akkodis is seeking a
Senior Business Analyst
for a
Contract
with a client in
San Jose, CA(Remote) . The ideal candidate leverages deep ServiceNow expertise to translate complex business requirements into optimized, scalable process solutions.
Rate Range:
$75/hour to $79/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Senior Business Analyst Job Responsibilities Include
Lead workshops to analyze current-state processes, identify gaps, and design optimized future‑state workflows within the ServiceNow platform.
Translate business requirements into functional specifications and user stories, ensuring alignment with ServiceNow best practices and configuration‑first approaches.
Guide stakeholders and SMEs throughout the engagement, providing expert process consultation across ITSM, CSM, FSM, ITAM, ITOM, and CMDB/CSDM.
Support development and testing cycles by collaborating with technical teams, reviewing functional outputs, and driving user acceptance testing (UAT).
Prepare process documentation, acceptance criteria, and customer-facing deliverables to ensure clarity and consistent adoption of designed solutions.
Lead customer enablement activities—including training, knowledge transfer, and change management—to drive successful adoption and measurable business outcomes.
Required Qualifications
Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
10+ years of experience in business analysis, process consulting, or ServiceNow platform implementation.
Strong expertise in ServiceNow workflows (ITSM, CSM, FSM, ITAM, ITOM, CMDB/CSDM) with the ability to guide clients using configuration‑first best practices.
Proven experience leading client workshops, gathering requirements, and translating them into functional specifications and user stories.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
Ritesh.Kumar@
akkodisgroup.com .
Pay Details:
$75.00 to $79.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Senior Business Analyst
for a
Contract
with a client in
San Jose, CA(Remote) . The ideal candidate leverages deep ServiceNow expertise to translate complex business requirements into optimized, scalable process solutions.
Rate Range:
$75/hour to $79/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Senior Business Analyst Job Responsibilities Include
Lead workshops to analyze current-state processes, identify gaps, and design optimized future‑state workflows within the ServiceNow platform.
Translate business requirements into functional specifications and user stories, ensuring alignment with ServiceNow best practices and configuration‑first approaches.
Guide stakeholders and SMEs throughout the engagement, providing expert process consultation across ITSM, CSM, FSM, ITAM, ITOM, and CMDB/CSDM.
Support development and testing cycles by collaborating with technical teams, reviewing functional outputs, and driving user acceptance testing (UAT).
Prepare process documentation, acceptance criteria, and customer-facing deliverables to ensure clarity and consistent adoption of designed solutions.
Lead customer enablement activities—including training, knowledge transfer, and change management—to drive successful adoption and measurable business outcomes.
Required Qualifications
Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
10+ years of experience in business analysis, process consulting, or ServiceNow platform implementation.
Strong expertise in ServiceNow workflows (ITSM, CSM, FSM, ITAM, ITOM, CMDB/CSDM) with the ability to guide clients using configuration‑first best practices.
Proven experience leading client workshops, gathering requirements, and translating them into functional specifications and user stories.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
Ritesh.Kumar@
akkodisgroup.com .
Pay Details:
$75.00 to $79.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr