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Lyft

Head of Content, Social

Lyft, New York, New York, us, 10261

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Overview At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Responsibilities

Creative Lead across Social channels—defines and evolves our long-term content and creative strategy across all social platforms

Manages LinkedIn, X, TikTok, Instagram, and Threads content output

Ideates and executes content while overseeing Social Creator and Community Manager

Ensures social content aligns with Lyft’s broader brand, product, and marketing priorities

Establishes creative standards, editorial direction, and success metrics for social content

Works in close partnership with the Social Creator to provide strategic guidance, feedback, and creative alignment

Reviews social content through a strategic lens to ensure quality, consistency, and platform-native execution

Guides experimentation across platforms, formats, and emerging channels

Oversees social-first production strategy, resourcing, and prioritization without owning daily execution

Serves as a creative partner in cross-functional conversations with Brand, Product, Marketing, Comms, Legal, and Partnerships

Translates complex initiatives and launches into clear social content frameworks

Helps steward a consistent voice, tone, and visual identity across all social channels

Uses performance insights to inform long-term strategy and creative evolution

Builds scalable systems and workflows that enable the social team to move quickly and effectively

Leads creative collaboration with external partners, agencies, and creators

Maintains deep, on-the-ground understanding of platform culture while staying focused on big-picture content leadership

Experience

7+ years of related experience in social media marketing, community management, or digital/content marketing

Excellent writing and operational skills (design and video editing skills a plus!)

Strong interest in social media trends and creating conversation and content that engages, inspires, and spreads widely

Skilled with measurement

Proven ability to self-start, proactively build cross functional relationships, and manage your own projects/ time

Solid interpersonal skills and enthusiasm for engaging with our social media communities

Ability to collaborate and work effectively with various teams and functions within Lyft

Strong project management skills

Strong creative and design background with a high-level editorial point of view

Deep understanding of social platforms paired with strategic, business-minded thinking

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Monthly Lyft credits and complimentary Lyft Pink membership

EEO Statement Lyft is an equal opportunity employer committed to

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