Bemana, LLC
Overview
We are seeking a
Director of Service Operations
to lead and scale a commercial and industrial generator service organization across Texas. Based in
Houston , TX, this senior leadership role serves as the primary technical and operational authority for Service Managers across multiple branches. The ideal candidate brings a strong understanding of field service operations, financial and operational tradeoffs, and team leadership, with the ability to support growth into new markets such as Austin and Central Texas. This role plays a key part in shaping culture, performance, and long-term expansion for the company. Position Offers
Up to $175,000 base salary , plus performance-based bonus. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
Full-time, salaried, exempt position
Company vehicle provided
Health benefits package
Relocation assistance available
Professional development and certification opportunities
Senior leadership role with direct impact on company growth
Experience
5+ years of leadership experience in field service, generator service, electrical, mechanical, HVAC, or related service industries
Strong technical understanding of generators, ATS systems, and 480V electrical troubleshooting
Proven ability to support, coach, and lead Service Managers and field teams
Experience balancing operational execution with financial considerations (labor, equipment, margins, cost of service)
Comfort overseeing multi-branch operations and supporting organizational growth
Experience leading large service teams in adjacent industries
Responsibilities
Serve as the primary technical and operational SME for Service Managers and field teams
Provide escalation support for complex generator, ATS, and electrical service issues
Oversee daily service operations across PM and troubleshooting/repair teams
Monitor KPIs including labor utilization, response times, revenue, margins, and contract performance
Travel regularly to support teams across Houston, El Paso, Central Texas, and future branch locations (25–50%)
Partner with leadership on staffing plans, hiring, training, and future branch development
Lead operational planning for new branch openings, including hiring and training new Service Managers
Standardize service processes, SOPs, and documentation to support scalable growth
Participate in budgeting, forecasting, and review of major service estimates and repair proposals
Oversee safety programs, including NFPA 70E compliance, MV protocols, and lockout/tagout standards
Act as a culture carrier and servant leader—humble, hands-on, respectful, and trusted by teams at all levels
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations. If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings. About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation. Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply. Compensation:
$175,000 per year
#J-18808-Ljbffr
We are seeking a
Director of Service Operations
to lead and scale a commercial and industrial generator service organization across Texas. Based in
Houston , TX, this senior leadership role serves as the primary technical and operational authority for Service Managers across multiple branches. The ideal candidate brings a strong understanding of field service operations, financial and operational tradeoffs, and team leadership, with the ability to support growth into new markets such as Austin and Central Texas. This role plays a key part in shaping culture, performance, and long-term expansion for the company. Position Offers
Up to $175,000 base salary , plus performance-based bonus. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
Full-time, salaried, exempt position
Company vehicle provided
Health benefits package
Relocation assistance available
Professional development and certification opportunities
Senior leadership role with direct impact on company growth
Experience
5+ years of leadership experience in field service, generator service, electrical, mechanical, HVAC, or related service industries
Strong technical understanding of generators, ATS systems, and 480V electrical troubleshooting
Proven ability to support, coach, and lead Service Managers and field teams
Experience balancing operational execution with financial considerations (labor, equipment, margins, cost of service)
Comfort overseeing multi-branch operations and supporting organizational growth
Experience leading large service teams in adjacent industries
Responsibilities
Serve as the primary technical and operational SME for Service Managers and field teams
Provide escalation support for complex generator, ATS, and electrical service issues
Oversee daily service operations across PM and troubleshooting/repair teams
Monitor KPIs including labor utilization, response times, revenue, margins, and contract performance
Travel regularly to support teams across Houston, El Paso, Central Texas, and future branch locations (25–50%)
Partner with leadership on staffing plans, hiring, training, and future branch development
Lead operational planning for new branch openings, including hiring and training new Service Managers
Standardize service processes, SOPs, and documentation to support scalable growth
Participate in budgeting, forecasting, and review of major service estimates and repair proposals
Oversee safety programs, including NFPA 70E compliance, MV protocols, and lockout/tagout standards
Act as a culture carrier and servant leader—humble, hands-on, respectful, and trusted by teams at all levels
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations. If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings. About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation. Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply. Compensation:
$175,000 per year
#J-18808-Ljbffr