Director of Site Reliability Engineering
Broadridge Financial Solutions, Inc., Newark, Wisconsin, United States
At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! Are you passionate about driving excellence in site reliability and spearheading transformative technology solutions? We are seeking a dynamic
Director of Site Reliability Engineering
to join our operations team. In this influential role, you will provide support for our cutting‑edge Integrated platform solution, responsible for operations and communication to senior leads and clients. You’ll be responsible for monitoring, supporting and resolving platform SRE issues, focused on providing top level support for our clients.
Responsibilities Platform Health & Monitoring
Awareness of the reliability, availability, and performance standards of the integrated platform environment.
Develop, maintain, and continuously improve platform monitoring dashboards and alerting mechanisms using enterprise‑standard tools.
Ensure monitoring coverage for all critical services, dependencies, and integrations.
Proactively identify potential issues or capacity constraints before they impact service availability.
Incident Management & Response
Serve as the operations lead during major incidents, coordinating technical teams and stakeholders across the enterprise.
Lead real‑time incident response and ensure timely communication, escalation, and resolution.
Conduct post‑incident reviews, define root causes, and follow up on corrective actions.
Maintain readiness for incidents by ensuring runbooks are complete, accurate, and accessible.
Troubleshooting & Diagnostics
Perform advanced troubleshooting using system logs, metrics, tracing, and other observability tools.
Collaborate with application development, infrastructure, and network teams to identify and resolve complex system or integration issues.
Establish repeatable diagnostic procedures and automate routine tasks wherever possible.
Operational Excellence & Continuous Improvement
Evaluate existing operational processes, tools, and runbooks; recommend and implement improvements.
Drive reliability‑focused engineering initiatives such as automation of deployment, recovery, and scaling.
Identify opportunities for optimizing system performance, cost, and maintainability.
Contribute to service‑level objectives (SLOs), error budgets, and capacity planning.
Collaboration & Communication
Act as liaison between platform operations and other technical, support, and business teams.
Mentor junior staff in incident response, monitoring best practices, and operational standards.
Provide clear, timely communication during incidents and contribute to stakeholder reporting.
Governance & Compliance
Ensure operational health checks and compliance with internal standards and regulatory requirements.
Support audit activities and perform environment validation as required.
Qualifications
8 years of operations experience with commercial service infrastructure at both a software and infrastructure level
In‑depth knowledge of Windows operating systems, optional RHEL
Understanding of tier 3 architecture design and concepts
Experience automating processing using PowerShell scripting
Experience with change control and incident management processes
Experience working in both private cloud and public cloud environments (AWS/MS Azure)
Experience in financial services industry preferred
You should have strong problem resolutions skills
Ability to work under tight deadlines
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Engineering (any) or in a related field plus 5 years of experience in the job offered or in a related occupation
Compensation Range: The salary range for this position is between $160k-$174k USD. Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for information on our comprehensive benefit offerings
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company‑and ultimately a community‑that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC “Know Your Rights” poster.
Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to
#J-18808-Ljbffr
Broadridge is hiring! Are you passionate about driving excellence in site reliability and spearheading transformative technology solutions? We are seeking a dynamic
Director of Site Reliability Engineering
to join our operations team. In this influential role, you will provide support for our cutting‑edge Integrated platform solution, responsible for operations and communication to senior leads and clients. You’ll be responsible for monitoring, supporting and resolving platform SRE issues, focused on providing top level support for our clients.
Responsibilities Platform Health & Monitoring
Awareness of the reliability, availability, and performance standards of the integrated platform environment.
Develop, maintain, and continuously improve platform monitoring dashboards and alerting mechanisms using enterprise‑standard tools.
Ensure monitoring coverage for all critical services, dependencies, and integrations.
Proactively identify potential issues or capacity constraints before they impact service availability.
Incident Management & Response
Serve as the operations lead during major incidents, coordinating technical teams and stakeholders across the enterprise.
Lead real‑time incident response and ensure timely communication, escalation, and resolution.
Conduct post‑incident reviews, define root causes, and follow up on corrective actions.
Maintain readiness for incidents by ensuring runbooks are complete, accurate, and accessible.
Troubleshooting & Diagnostics
Perform advanced troubleshooting using system logs, metrics, tracing, and other observability tools.
Collaborate with application development, infrastructure, and network teams to identify and resolve complex system or integration issues.
Establish repeatable diagnostic procedures and automate routine tasks wherever possible.
Operational Excellence & Continuous Improvement
Evaluate existing operational processes, tools, and runbooks; recommend and implement improvements.
Drive reliability‑focused engineering initiatives such as automation of deployment, recovery, and scaling.
Identify opportunities for optimizing system performance, cost, and maintainability.
Contribute to service‑level objectives (SLOs), error budgets, and capacity planning.
Collaboration & Communication
Act as liaison between platform operations and other technical, support, and business teams.
Mentor junior staff in incident response, monitoring best practices, and operational standards.
Provide clear, timely communication during incidents and contribute to stakeholder reporting.
Governance & Compliance
Ensure operational health checks and compliance with internal standards and regulatory requirements.
Support audit activities and perform environment validation as required.
Qualifications
8 years of operations experience with commercial service infrastructure at both a software and infrastructure level
In‑depth knowledge of Windows operating systems, optional RHEL
Understanding of tier 3 architecture design and concepts
Experience automating processing using PowerShell scripting
Experience with change control and incident management processes
Experience working in both private cloud and public cloud environments (AWS/MS Azure)
Experience in financial services industry preferred
You should have strong problem resolutions skills
Ability to work under tight deadlines
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Engineering (any) or in a related field plus 5 years of experience in the job offered or in a related occupation
Compensation Range: The salary range for this position is between $160k-$174k USD. Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for information on our comprehensive benefit offerings
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company‑and ultimately a community‑that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC “Know Your Rights” poster.
Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to
#J-18808-Ljbffr