Genesys Cloud Services, Inc.
Senior Manager, Quote-to-Cash Systems (Salesforce Revenue Cloud)
Genesys Cloud Services, Inc., Menlo Park, California, United States, 94029
Overview
Senior Manager, Quote-to-Cash Systems (Salesforce Revenue Cloud) Location: Remote (US) Genesys seeks an experienced Quote-to-Cash (Q2C) technology leader to own the strategy, execution, and continuous evolution of our Salesforce Revenue Cloud ecosystem. This role translates complex SaaS monetization and commercial requirements into scalable, compliant, and high-quality system capabilities across quoting, contracting, ordering, billing handoff, and revenue readiness. This is a critical leadership role at the intersection of Sales, Finance, Product, and IT. You will partner with Revenue Operations, Finance, Cloud Product, and downstream Billing and Revenue platforms to enable new commercial models, improve speed-to-market, and ensure end-to-end integrity across the monetization lifecycle. You will lead a team of product owners and systems analysts, while acting as a hands-on domain expert for Salesforce Revenue Cloud and enterprise Q2C design. Key Responsibilities
Drive the Quote-to-Cash systems strategy and roadmap, with primary accountability for Salesforce Revenue Cloud (CPQ, Contracts, Orders, Amendments, Renewals), aligned to enterprise Billing and Revenue objectives. Lead the design, configuration, and optimization of end-to-end Q2C capabilities, supporting complex SaaS, subscription, usage-based, and hybrid commercial models. Serve as the subject matter expert and escalation point for complex deal structures, lifecycle events, and downstream billing and revenue impacts. Drive predictable, high-quality delivery through agile, product-centric execution, ensuring scalability, performance, and system integrity. Partner with Sales, Revenue Operations, Finance, Product, and Legal to align commercial strategy, operational processes, and system capabilities. Ensure clean handoffs and data integrity across integrated platforms, including Salesforce, Billing (e.g., Zuora), ERP, and data ecosystems. Lead and mentor a global team of product owners, analysts, and delivery resources with clear ownership and operating rigor. Establish governance, controls, and KPIs to monitor quote accuracy, order quality, revenue readiness, compliance (ITGC/SOX/ASC 606), and leakage prevention. Manage technology partners and system integrators to ensure cost-effective, predictable delivery and adherence to Genesys architecture and quality standards. Required Qualifications
12-15+ years of experience delivering enterprise business systems, with deep expertise in Quote-to-Cash and SaaS monetization. Hands-on and architectural mastery of Salesforce Revenue Cloud / CPQ, supporting complex deal structures, lifecycle events, and usage-based pricing models. Experience integrating Salesforce with Billing platforms (e.g., Zuora), ERP, and data warehouses. Proven ability to design scalable business processes, system architectures, and multi-year roadmaps in complex, global environments. Strong track record of leading large, cross-functional, enterprise initiatives, including ownership of delivery, quality, and outcomes. Exceptional stakeholder communication and influence skills, with experience partnering across Sales, Finance, Product, and IT leadership. Demonstrated leadership in building and scaling high-performing teams, managing priorities in fast-paced, high-ambiguity environments. Preferred Qualifications
Experience in global, multi-currency, multi-entity environments. Experience integrating with AWS and Workday Financials. Master's degree in Computer Science, Engineering, or MBA preferred. Note:
LI-Remote Compensation
This role offers a market-competitive base salary with a potential opportunity for commission or performance-based bonus. Base compensation range:
$135,900.00 - $239,100.00 . Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open time off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. About Genesys
Genesys empowers organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, please contact reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. This email is intended to support job seekers requesting accommodations. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, and other protected characteristics.
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Senior Manager, Quote-to-Cash Systems (Salesforce Revenue Cloud) Location: Remote (US) Genesys seeks an experienced Quote-to-Cash (Q2C) technology leader to own the strategy, execution, and continuous evolution of our Salesforce Revenue Cloud ecosystem. This role translates complex SaaS monetization and commercial requirements into scalable, compliant, and high-quality system capabilities across quoting, contracting, ordering, billing handoff, and revenue readiness. This is a critical leadership role at the intersection of Sales, Finance, Product, and IT. You will partner with Revenue Operations, Finance, Cloud Product, and downstream Billing and Revenue platforms to enable new commercial models, improve speed-to-market, and ensure end-to-end integrity across the monetization lifecycle. You will lead a team of product owners and systems analysts, while acting as a hands-on domain expert for Salesforce Revenue Cloud and enterprise Q2C design. Key Responsibilities
Drive the Quote-to-Cash systems strategy and roadmap, with primary accountability for Salesforce Revenue Cloud (CPQ, Contracts, Orders, Amendments, Renewals), aligned to enterprise Billing and Revenue objectives. Lead the design, configuration, and optimization of end-to-end Q2C capabilities, supporting complex SaaS, subscription, usage-based, and hybrid commercial models. Serve as the subject matter expert and escalation point for complex deal structures, lifecycle events, and downstream billing and revenue impacts. Drive predictable, high-quality delivery through agile, product-centric execution, ensuring scalability, performance, and system integrity. Partner with Sales, Revenue Operations, Finance, Product, and Legal to align commercial strategy, operational processes, and system capabilities. Ensure clean handoffs and data integrity across integrated platforms, including Salesforce, Billing (e.g., Zuora), ERP, and data ecosystems. Lead and mentor a global team of product owners, analysts, and delivery resources with clear ownership and operating rigor. Establish governance, controls, and KPIs to monitor quote accuracy, order quality, revenue readiness, compliance (ITGC/SOX/ASC 606), and leakage prevention. Manage technology partners and system integrators to ensure cost-effective, predictable delivery and adherence to Genesys architecture and quality standards. Required Qualifications
12-15+ years of experience delivering enterprise business systems, with deep expertise in Quote-to-Cash and SaaS monetization. Hands-on and architectural mastery of Salesforce Revenue Cloud / CPQ, supporting complex deal structures, lifecycle events, and usage-based pricing models. Experience integrating Salesforce with Billing platforms (e.g., Zuora), ERP, and data warehouses. Proven ability to design scalable business processes, system architectures, and multi-year roadmaps in complex, global environments. Strong track record of leading large, cross-functional, enterprise initiatives, including ownership of delivery, quality, and outcomes. Exceptional stakeholder communication and influence skills, with experience partnering across Sales, Finance, Product, and IT leadership. Demonstrated leadership in building and scaling high-performing teams, managing priorities in fast-paced, high-ambiguity environments. Preferred Qualifications
Experience in global, multi-currency, multi-entity environments. Experience integrating with AWS and Workday Financials. Master's degree in Computer Science, Engineering, or MBA preferred. Note:
LI-Remote Compensation
This role offers a market-competitive base salary with a potential opportunity for commission or performance-based bonus. Base compensation range:
$135,900.00 - $239,100.00 . Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open time off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. About Genesys
Genesys empowers organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, please contact reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. This email is intended to support job seekers requesting accommodations. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, and other protected characteristics.
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