Customer Service Representative
My Unbounded Life, Los Angeles, California, United States, 90079
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate should be comfortable working in a fast‑paced environment and possess strong problem‑solving abilities.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer complaints and concerns in a fair and courteous manner
Provide accurate information about products and services to customers
Troubleshoot and resolve technical issues with customer accounts or orders
Process returns, exchanges, and refunds per company policies
Escalate complex customer issues to senior representatives or management as needed
Skills and Qualifications
Excellent communication and interpersonal skills
Strong problem‑solving and conflict‑resolution skills
Ability to work in a fast‑paced, dynamic environment
Proficient in customer relationship management (CRM) software and other customer service tools
High school diploma or equivalent required; college degree preferred
Working Conditions
Work from home or office environment
Availability to work varying shifts, including evenings, weekends, and holidays
Reliable internet connection and necessary computer equipment (if working from home)
Job Type: Full‑time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits
401(k)
Health insurance
Shift
Day shift
Job ID CSRII
#J-18808-Ljbffr
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer complaints and concerns in a fair and courteous manner
Provide accurate information about products and services to customers
Troubleshoot and resolve technical issues with customer accounts or orders
Process returns, exchanges, and refunds per company policies
Escalate complex customer issues to senior representatives or management as needed
Skills and Qualifications
Excellent communication and interpersonal skills
Strong problem‑solving and conflict‑resolution skills
Ability to work in a fast‑paced, dynamic environment
Proficient in customer relationship management (CRM) software and other customer service tools
High school diploma or equivalent required; college degree preferred
Working Conditions
Work from home or office environment
Availability to work varying shifts, including evenings, weekends, and holidays
Reliable internet connection and necessary computer equipment (if working from home)
Job Type: Full‑time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits
401(k)
Health insurance
Shift
Day shift
Job ID CSRII
#J-18808-Ljbffr