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Customer Service Representative May 27, 2025 by
Customer Service Representative Dry Effect – Cincinnati, OH About Us Dry Effect is a team of restoration and remediation professionals dedicated to providing an unparalleled service experience. Our expertise lies in natural disaster restoration and remediation, where we continuously educate ourselves on the latest technology, certifications, and top industry practices to be the experts our customers deserve.
Position Overview We are seeking a professional, empathetic Customer Service Representative to join our team. This role will serve as the first point of contact for our clients, many of whom are dealing with stressful situations related to water, fire, or mold damage. The ideal candidate will embody our core value: ensuring everyone we interact with knows they are respected, listened to, and that their problems will be solved as promised and to their satisfaction.
Schedule
Monday – Friday
7:30 AM – 4:30 PM
Full-time position
Responsibilities
Answer incoming calls and respond to customer inquiries with empathy and professionalism
Schedule and coordinate restoration services with clients and technicians
Process work orders and maintain accurate customer records
Follow up with customers to ensure satisfaction with our services
Assist with various administrative duties as needed
Coordinate with our restoration teams to ensure timely service delivery
Maintain knowledge of our services to accurately address customer questions
Qualifications
High school diploma or equivalent (Associate’s degree preferred)
1-2 years of customer service experience
Excellent communication skills, both verbal and written
Ability to remain calm and professional when dealing with distressed customers
Basic computer skills including proficiency in Microsoft Office
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
What We Offer
Competitive hourly wage
Health, dental, and vision insurance
Paid time off
A supportive, team-oriented work environment
Opportunity to make a real difference in people’s lives during challenging times
How to Apply Please submit your resume and a brief cover letter explaining why you would be an excellent fit for our team. We look forward to hearing from you!
Dry Effect is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Customer Service Representative May 27, 2025 by
Customer Service Representative Dry Effect – Cincinnati, OH About Us Dry Effect is a team of restoration and remediation professionals dedicated to providing an unparalleled service experience. Our expertise lies in natural disaster restoration and remediation, where we continuously educate ourselves on the latest technology, certifications, and top industry practices to be the experts our customers deserve.
Position Overview We are seeking a professional, empathetic Customer Service Representative to join our team. This role will serve as the first point of contact for our clients, many of whom are dealing with stressful situations related to water, fire, or mold damage. The ideal candidate will embody our core value: ensuring everyone we interact with knows they are respected, listened to, and that their problems will be solved as promised and to their satisfaction.
Schedule
Monday – Friday
7:30 AM – 4:30 PM
Full-time position
Responsibilities
Answer incoming calls and respond to customer inquiries with empathy and professionalism
Schedule and coordinate restoration services with clients and technicians
Process work orders and maintain accurate customer records
Follow up with customers to ensure satisfaction with our services
Assist with various administrative duties as needed
Coordinate with our restoration teams to ensure timely service delivery
Maintain knowledge of our services to accurately address customer questions
Qualifications
High school diploma or equivalent (Associate’s degree preferred)
1-2 years of customer service experience
Excellent communication skills, both verbal and written
Ability to remain calm and professional when dealing with distressed customers
Basic computer skills including proficiency in Microsoft Office
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
What We Offer
Competitive hourly wage
Health, dental, and vision insurance
Paid time off
A supportive, team-oriented work environment
Opportunity to make a real difference in people’s lives during challenging times
How to Apply Please submit your resume and a brief cover letter explaining why you would be an excellent fit for our team. We look forward to hearing from you!
Dry Effect is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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