Amazon Jobs
Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Conne
Amazon Jobs, New York, New York, us, 10261
Overview
Application deadline: Jan 27, 2026
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you\u2019ll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You\u2019ll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer\u2019s cloud journey.
Responsibilities
include creating and leading the solution design to address customer business outcomes (CBO). You will operate as the conduit between ProServe Account Executives and Global Delivery Teams, ensuring proposed solutions are realistic, achievable, and optimized to maximize CBOs. As a PCA you are a trusted advisor, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within the technology/consulting sector will enable you to architect complex, scalable, and secure solutions tailored to meet customer needs, translating technical concepts into business value. Success as a PCA is linked to impacting SOW signings and the successful implementation of solutions that achieve CBOs while exceeding customer satisfaction (CSAT) expectations.
Key responsibilities
Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
Providing technical guidance and best practices during pre-sales and implementation phases
Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team ABOUT AWS: Diverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnollowed a traditional path, or includes alternative experiences, doneel discouraged from applying.
Why AWS: Amazon Web Services (AWS) is the world\u2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies.
Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. When supported in the workplace and at home, there\u2019s nothing we can\u2019t achieve in the cloud.
Inclusive Team Culture: AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams.
Mentorship and Career Growth: We continuously raise our performance bar to become Earth\u2019s Best Employer, offering knowledge-sharing, mentorship, and career-advancing resources.
Qualifications
Bachelor\u2019s degree in Computer Science, Math, or a related field
8+ years of experience in cloud architecture, solutioning, and implementation
8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center solutions architect with leading platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.)
5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
5+ years developing solutions, proposals, and SOWs for customers, presenting to senior leaders, and acting as their trusted advisor
Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Deep understanding of AWS services across compute, storage, networking, security, databases, ML, and serverless technologies
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Expertise in performance optimization and cost management for cloud environments
Strong communication skills and ability to explain technical concepts to technical and non-technical audiences in pre-sales
Knowledge of Amazon Connect or Amazon Lex capabilities and benefits
Experience incorporating generative and agentic AI into the contact center, including architecture and integration design
Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information. If the country/region you\u2019re applying in isn listed, please contact your Recruiting Partner.
Salary and benefits The base salary range for this position is listed below. Your Amazon package will include sign-on payments and RSUs. Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at the benefits page.
USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
#J-18808-Ljbffr
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you\u2019ll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You\u2019ll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer\u2019s cloud journey.
Responsibilities
include creating and leading the solution design to address customer business outcomes (CBO). You will operate as the conduit between ProServe Account Executives and Global Delivery Teams, ensuring proposed solutions are realistic, achievable, and optimized to maximize CBOs. As a PCA you are a trusted advisor, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within the technology/consulting sector will enable you to architect complex, scalable, and secure solutions tailored to meet customer needs, translating technical concepts into business value. Success as a PCA is linked to impacting SOW signings and the successful implementation of solutions that achieve CBOs while exceeding customer satisfaction (CSAT) expectations.
Key responsibilities
Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
Providing technical guidance and best practices during pre-sales and implementation phases
Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team ABOUT AWS: Diverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnollowed a traditional path, or includes alternative experiences, doneel discouraged from applying.
Why AWS: Amazon Web Services (AWS) is the world\u2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies.
Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. When supported in the workplace and at home, there\u2019s nothing we can\u2019t achieve in the cloud.
Inclusive Team Culture: AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams.
Mentorship and Career Growth: We continuously raise our performance bar to become Earth\u2019s Best Employer, offering knowledge-sharing, mentorship, and career-advancing resources.
Qualifications
Bachelor\u2019s degree in Computer Science, Math, or a related field
8+ years of experience in cloud architecture, solutioning, and implementation
8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center solutions architect with leading platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.)
5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
5+ years developing solutions, proposals, and SOWs for customers, presenting to senior leaders, and acting as their trusted advisor
Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Deep understanding of AWS services across compute, storage, networking, security, databases, ML, and serverless technologies
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Expertise in performance optimization and cost management for cloud environments
Strong communication skills and ability to explain technical concepts to technical and non-technical audiences in pre-sales
Knowledge of Amazon Connect or Amazon Lex capabilities and benefits
Experience incorporating generative and agentic AI into the contact center, including architecture and integration design
Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information. If the country/region you\u2019re applying in isn listed, please contact your Recruiting Partner.
Salary and benefits The base salary range for this position is listed below. Your Amazon package will include sign-on payments and RSUs. Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at the benefits page.
USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
#J-18808-Ljbffr