W3Global
Overview
Job Summary
We are seeking an experienced
Director of Information Technology
to lead enterprise technology operations within a large, fast-paced hospitality and gaming environment. This role is ideal for a strategic IT leader who thrives in highly regulated, 24/7 operations and is passionate about delivering secure, reliable, and innovative technology solutions that enhance both guest and business experiences. The organization is in a major growth phase, with recent expansions including new gaming areas, premium guest spaces, and additional entertainment venues, along with future developments focused on resort-style amenities and large-scale attractions. The environment promotes a culture centered on service excellence, collaboration, and continuous improvement. We are looking for service-oriented professionals who are motivated to grow with a dynamic organization while enjoying a supportive and engaging workplace.
Qualifications
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field required; Master's degree preferred
7-10 years of progressive IT leadership experience, including at least 5 years in gaming, casino, or other highly regulated environments
Extensive experience managing enterprise systems such as casino management systems, slot systems, loyalty programs, POS/PMS platforms, and surveillance technologies
Experience with systems such as Oasis Loyalty, Everi, Fortunet, Bravo, CCT, Oracle Hospitality (Opera, Simphony)
Proven leadership in IT infrastructure, network operations, cybersecurity programs, and data center management
Strong experience managing IT budgets, vendor relationships, and large-scale technology initiatives
Experience in tribal gaming operations strongly preferred (Class II and/or Class III)
In-depth knowledge of network architecture, servers, virtualization, cloud technologies, database administration, and system integration
Solid understanding of cybersecurity, including risk management, intrusion detection, incident response, and regulatory compliance
Knowledge of disaster recovery, business continuity, backup, and redundancy best practices
Demonstrated ability to lead, mentor, and manage multi-disciplinary IT teams
Excellent analytical, problem-solving, and decision-making skills
Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
Strong project management and business partnership capabilities
Ability to work under pressure and manage multiple priorities in a 24/7 operational environment
High level of integrity and discretion with sensitive systems and data
Must be able to obtain and maintain a Gaming License through the appropriate regulatory agency
Responsibilities The Director of IT will lead all technology operations, ensuring the reliability, security, and efficiency of systems supporting gaming, hospitality, marketing, surveillance, and administrative functions. This role oversees IT infrastructure, application support, cybersecurity, and strategic technology planning to drive operational excellence and regulatory compliance.
Key Responsibilities
Managing vendor relationships and overseeing purchasing and bidding processes for all technology systems and hardware
Coordinating daily IT operations and providing leadership for mission-critical technology solutions
Planning, recommending, and deploying computer, telecommunications, and gaming systems
Managing system access, permissions, and security controls
Ensuring reliable backup, recovery, and data integrity across systems and data centers
Oversight of database and hardware storage, maintenance, and integrity
Leading continuous upgrades of systems, equipment, procedures, and staff skills
Maintaining software licensing and ensuring regulatory and vendor compliance
Managing the annual IT budget and maintaining financial controls
Collaborating with department heads to align technology with operational needs
Enforcing IT policies and procedures governing gaming and business operations
Managing video surveillance systems and system access controls
Developing and maintaining IT policies related to security, disaster recovery, architecture, and procurement
Overseeing staffing, scheduling, and budgeting for the IT department
Acting as a property leader who engages all levels of the organization professionally and fairly
Work Environment & Additional Requirements
The organization operates 24/7; flexibility with scheduling is required
Physical requirements include standing, walking, sitting, lifting, and use of hands and arms
Exposure to temperature fluctuations and moderate to high noise levels may occur
This is a smoking environment
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We are seeking an experienced
Director of Information Technology
to lead enterprise technology operations within a large, fast-paced hospitality and gaming environment. This role is ideal for a strategic IT leader who thrives in highly regulated, 24/7 operations and is passionate about delivering secure, reliable, and innovative technology solutions that enhance both guest and business experiences. The organization is in a major growth phase, with recent expansions including new gaming areas, premium guest spaces, and additional entertainment venues, along with future developments focused on resort-style amenities and large-scale attractions. The environment promotes a culture centered on service excellence, collaboration, and continuous improvement. We are looking for service-oriented professionals who are motivated to grow with a dynamic organization while enjoying a supportive and engaging workplace.
Qualifications
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field required; Master's degree preferred
7-10 years of progressive IT leadership experience, including at least 5 years in gaming, casino, or other highly regulated environments
Extensive experience managing enterprise systems such as casino management systems, slot systems, loyalty programs, POS/PMS platforms, and surveillance technologies
Experience with systems such as Oasis Loyalty, Everi, Fortunet, Bravo, CCT, Oracle Hospitality (Opera, Simphony)
Proven leadership in IT infrastructure, network operations, cybersecurity programs, and data center management
Strong experience managing IT budgets, vendor relationships, and large-scale technology initiatives
Experience in tribal gaming operations strongly preferred (Class II and/or Class III)
In-depth knowledge of network architecture, servers, virtualization, cloud technologies, database administration, and system integration
Solid understanding of cybersecurity, including risk management, intrusion detection, incident response, and regulatory compliance
Knowledge of disaster recovery, business continuity, backup, and redundancy best practices
Demonstrated ability to lead, mentor, and manage multi-disciplinary IT teams
Excellent analytical, problem-solving, and decision-making skills
Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
Strong project management and business partnership capabilities
Ability to work under pressure and manage multiple priorities in a 24/7 operational environment
High level of integrity and discretion with sensitive systems and data
Must be able to obtain and maintain a Gaming License through the appropriate regulatory agency
Responsibilities The Director of IT will lead all technology operations, ensuring the reliability, security, and efficiency of systems supporting gaming, hospitality, marketing, surveillance, and administrative functions. This role oversees IT infrastructure, application support, cybersecurity, and strategic technology planning to drive operational excellence and regulatory compliance.
Key Responsibilities
Managing vendor relationships and overseeing purchasing and bidding processes for all technology systems and hardware
Coordinating daily IT operations and providing leadership for mission-critical technology solutions
Planning, recommending, and deploying computer, telecommunications, and gaming systems
Managing system access, permissions, and security controls
Ensuring reliable backup, recovery, and data integrity across systems and data centers
Oversight of database and hardware storage, maintenance, and integrity
Leading continuous upgrades of systems, equipment, procedures, and staff skills
Maintaining software licensing and ensuring regulatory and vendor compliance
Managing the annual IT budget and maintaining financial controls
Collaborating with department heads to align technology with operational needs
Enforcing IT policies and procedures governing gaming and business operations
Managing video surveillance systems and system access controls
Developing and maintaining IT policies related to security, disaster recovery, architecture, and procurement
Overseeing staffing, scheduling, and budgeting for the IT department
Acting as a property leader who engages all levels of the organization professionally and fairly
Work Environment & Additional Requirements
The organization operates 24/7; flexibility with scheduling is required
Physical requirements include standing, walking, sitting, lifting, and use of hands and arms
Exposure to temperature fluctuations and moderate to high noise levels may occur
This is a smoking environment
#J-18808-Ljbffr