Why consider this job opportunity
Opportunity for career advancement with tier-based promotional paths
Flexible paid time off to support work-life balance
Engaging company culture with excellent in-office perks
Chance to work with a dynamic team in a fast-paced environment
Ability to contribute to marketing and advertising initiatives
Meet and exceed personal/team goals while ensuring client satisfaction
What to Expect (Job Responsibilities)
Respond to incoming client/resident inquiries and document issues accurately for resolution
Handle tier I tasks, providing appropriate solutions and follow-up for client satisfaction
Proactively identify at-risk clients and escalate issues to the team lead
Maintain detailed records of client interactions and ensure compliance with company regulations
Inform clients of service updates and seek opportunities to increase service utilization
What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-oriented environment
Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Detail-oriented and dependable with effective problem-solving skills
How to Stand Out (Preferred Qualifications)
Experience in customer service or client support roles
Knowledge of payment technology or financial services industry
Ability to collaborate with multiple departments and stakeholders
Strong self-motivation and drive to achieve goals
#PaymentTechnology #ClientSupport #CareerAdvancement #FlexiblePTO #Teamwork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement with tier-based promotional paths
Flexible paid time off to support work-life balance
Engaging company culture with excellent in-office perks
Chance to work with a dynamic team in a fast-paced environment
Ability to contribute to marketing and advertising initiatives
Meet and exceed personal/team goals while ensuring client satisfaction
What to Expect (Job Responsibilities)
Respond to incoming client/resident inquiries and document issues accurately for resolution
Handle tier I tasks, providing appropriate solutions and follow-up for client satisfaction
Proactively identify at-risk clients and escalate issues to the team lead
Maintain detailed records of client interactions and ensure compliance with company regulations
Inform clients of service updates and seek opportunities to increase service utilization
What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-oriented environment
Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Detail-oriented and dependable with effective problem-solving skills
How to Stand Out (Preferred Qualifications)
Experience in customer service or client support roles
Knowledge of payment technology or financial services industry
Ability to collaborate with multiple departments and stakeholders
Strong self-motivation and drive to achieve goals
#PaymentTechnology #ClientSupport #CareerAdvancement #FlexiblePTO #Teamwork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr