Adventures Support Representative | Polaris (28814)
Dahl Consulting, Minneapolis, MN, United States
Adventures Support Representative | Polaris (28814)
2 days ago Be among the first 25 applicants
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This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $24.00/hr
Direct message the job poster from Dahl Consulting
Connecting Talent with Leading Organizations | Talent Acquisition & Recruitment Expert | Empowering Workforce Success Across Industries Title : Adventures Support Representative
Location : Plymouth, MN | Hybrid
Job Type : Contract
Compensation : $23-24/hour + $1 increase on weekends
About the Role We are hiring on behalf of a leading company in the powersports and outdoor recreation industry that partners with a nationwide network of independent adventure providers. This organization is committed to delivering premium ride and drive experiences across a variety of terrains and seasons. As an Adventure Support Representative, you’ll play a key role in ensuring both business partners and customers receive exceptional support and service.
This is a dynamic, customer-facing role ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about outdoor experiences.
Job Description As a Tier 1 Adventure Support Representative, you will be part of the Service and Operations Support Team, providing first-line assistance to adventure outfitters (B2B) and members (B2C). You’ll handle inquiries via phone and email, facilitate reservations, and support internal teams with data and process improvements. Your work will directly impact the quality of customer experiences and the success of our client’s adventure programs.
Key Responsibilities
Serve as the first point of contact for outfitters via CRM and phone.
Respond to inquiries related to adventure tools, policies, and processes.
Deliver ad-hoc training on systems such as booking platforms, insurance, accounting, and check-in/out procedures.
Escalate unique or complex issues appropriately.
Collaborate with regional account managers and internal teams to build strong relationships.
Member Support (B2C)
Provide premium support to adventure program members.
Handle inquiries, resolve issues, and facilitate reservations.
Maintain accurate booking data and ensure a smooth customer experience.
Internal Team Support
Assist with data entry and ad-hoc projects.
Provide Tier 1 support for internal case platforms.
Requirements Required
Excellent written and verbal communication skills.
Strong customer service skills across B2B and B2C interactions.
Ability to navigate multiple systems to resolve issues.
High attention to detail and ability to follow process flows.
Willingness to work evenings and weekends as scheduled.
Strong interpersonal skills and ability to build rapport with diverse stakeholders.
Preferred
Bachelor’s degree in business or a related field.
Experience in a fast-paced, customer-focused environment.
Ability to challenge the status quo and contribute to process improvements.
Initiative-driven with a proactive approach to problem-solving.
Schedule
Training Period:
Post-Training:
Onsite Requirement: Thursdays
Occasional flexibility to trade shifts with team members.
Dhl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Seniority level Not Applicable
Employment type Full-time
Job function General Business, Customer Service, and Sales
Industries Retail Motor Vehicles
Inferred from the description for this job Medical insurance
401(k)
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $24.00/hr
Direct message the job poster from Dahl Consulting
Connecting Talent with Leading Organizations | Talent Acquisition & Recruitment Expert | Empowering Workforce Success Across Industries Title : Adventures Support Representative
Location : Plymouth, MN | Hybrid
Job Type : Contract
Compensation : $23-24/hour + $1 increase on weekends
About the Role We are hiring on behalf of a leading company in the powersports and outdoor recreation industry that partners with a nationwide network of independent adventure providers. This organization is committed to delivering premium ride and drive experiences across a variety of terrains and seasons. As an Adventure Support Representative, you’ll play a key role in ensuring both business partners and customers receive exceptional support and service.
This is a dynamic, customer-facing role ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about outdoor experiences.
Job Description As a Tier 1 Adventure Support Representative, you will be part of the Service and Operations Support Team, providing first-line assistance to adventure outfitters (B2B) and members (B2C). You’ll handle inquiries via phone and email, facilitate reservations, and support internal teams with data and process improvements. Your work will directly impact the quality of customer experiences and the success of our client’s adventure programs.
Key Responsibilities
Serve as the first point of contact for outfitters via CRM and phone.
Respond to inquiries related to adventure tools, policies, and processes.
Deliver ad-hoc training on systems such as booking platforms, insurance, accounting, and check-in/out procedures.
Escalate unique or complex issues appropriately.
Collaborate with regional account managers and internal teams to build strong relationships.
Member Support (B2C)
Provide premium support to adventure program members.
Handle inquiries, resolve issues, and facilitate reservations.
Maintain accurate booking data and ensure a smooth customer experience.
Internal Team Support
Assist with data entry and ad-hoc projects.
Provide Tier 1 support for internal case platforms.
Requirements Required
Excellent written and verbal communication skills.
Strong customer service skills across B2B and B2C interactions.
Ability to navigate multiple systems to resolve issues.
High attention to detail and ability to follow process flows.
Willingness to work evenings and weekends as scheduled.
Strong interpersonal skills and ability to build rapport with diverse stakeholders.
Preferred
Bachelor’s degree in business or a related field.
Experience in a fast-paced, customer-focused environment.
Ability to challenge the status quo and contribute to process improvements.
Initiative-driven with a proactive approach to problem-solving.
Schedule
Training Period:
Post-Training:
Onsite Requirement: Thursdays
Occasional flexibility to trade shifts with team members.
Dhl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Seniority level Not Applicable
Employment type Full-time
Job function General Business, Customer Service, and Sales
Industries Retail Motor Vehicles
Inferred from the description for this job Medical insurance
401(k)
#J-18808-Ljbffr