RELX INC
About the Team
LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. It is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. The company is a long‑time leader in deploying AI and advanced technologies to the legal market, delivering ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritises using the best model from today’s top model creators for each individual legal use case.
About the Role We are seeking an experienced leader to drive growth, product adoption, and customer success across the Corporate Legal market. This role is responsible for building and executing the go‑to‑market strategy that connects our product innovation to measurable revenue and customer impact, and drives adoption, utilisation, and ultimately, customer success. The Segment Management Director will work cross‑functionally to ensure seamless execution across product, sales, marketing, and customer success, while also shaping long‑term growth plans for the business.
Responsibilities
Partner with Product Management to shape the product roadmap with market and customer insights.
Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.
Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.
Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.
Oversee adoption and retention programmes to drive usage, value realisation, and long‑term customer loyalty.
Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.
Drive sales enablement programmes to equip the field with messaging, tools, training, and playbooks.
Partner with sales leaders to optimise deal strategy, pipeline health, and territory performance.
Translate product capabilities into customer‑centric value propositions that accelerate revenue growth.
Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go‑to‑market, and support improvements.
Act as a customer advocate in internal decision‑making, championing customer needs in strategic planning.
Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.
Serve as the primary integrator for go‑to‑market initiatives across LexisNexis beyond Corporate Legal.
Define and execute talent acquisition and development strategy to build a high‑performing team.
Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.
Build a culture of performance, customer focus, and cross‑functional collaboration.
Requirements
10+ years of experience in go‑to‑market leadership roles within SaaS, legal tech, or enterprise software industries.
Proven success in product launches, adoption/retention programmes, and customer success strategy.
Strong background in sales enablement and close alignment with revenue teams.
Experience with market/competitive intelligence and lifecycle marketing.
Demonstrated ability to lead cross‑functional teams in a matrixed organisation.
Track record of talent leadership: hiring, developing, and retaining high‑performing teams.
Analytical mindset with expertise in KPO/OKR planning and operational rigor.
Solid communication skills and executive presence; ability to influence at all levels.
Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer wellbeing initiatives, shared parental leave, study assistance, and other programmes to support your short‑ and long‑term goals.
Pay U.S. National Base Pay Range: $133,400 – $247,800. Geographic differentials may apply.
Benefits Health, dental and vision benefits; 401(k) with match and Employee Share Purchase Plan; wellness platform with incentives, Headspace app subscription, Employee Assistance and time‑off programmes; disability, life, critical illness and hospital indemnity insurance; family benefits, bonding and family care leaves, adoption and surrogacy benefits; health savings, health‑care, dependent‑care and commuter spending accounts; and paid time off.
Equal Opportunity Employer We are an equal‑opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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About the Role We are seeking an experienced leader to drive growth, product adoption, and customer success across the Corporate Legal market. This role is responsible for building and executing the go‑to‑market strategy that connects our product innovation to measurable revenue and customer impact, and drives adoption, utilisation, and ultimately, customer success. The Segment Management Director will work cross‑functionally to ensure seamless execution across product, sales, marketing, and customer success, while also shaping long‑term growth plans for the business.
Responsibilities
Partner with Product Management to shape the product roadmap with market and customer insights.
Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.
Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.
Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.
Oversee adoption and retention programmes to drive usage, value realisation, and long‑term customer loyalty.
Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.
Drive sales enablement programmes to equip the field with messaging, tools, training, and playbooks.
Partner with sales leaders to optimise deal strategy, pipeline health, and territory performance.
Translate product capabilities into customer‑centric value propositions that accelerate revenue growth.
Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go‑to‑market, and support improvements.
Act as a customer advocate in internal decision‑making, championing customer needs in strategic planning.
Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.
Serve as the primary integrator for go‑to‑market initiatives across LexisNexis beyond Corporate Legal.
Define and execute talent acquisition and development strategy to build a high‑performing team.
Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.
Build a culture of performance, customer focus, and cross‑functional collaboration.
Requirements
10+ years of experience in go‑to‑market leadership roles within SaaS, legal tech, or enterprise software industries.
Proven success in product launches, adoption/retention programmes, and customer success strategy.
Strong background in sales enablement and close alignment with revenue teams.
Experience with market/competitive intelligence and lifecycle marketing.
Demonstrated ability to lead cross‑functional teams in a matrixed organisation.
Track record of talent leadership: hiring, developing, and retaining high‑performing teams.
Analytical mindset with expertise in KPO/OKR planning and operational rigor.
Solid communication skills and executive presence; ability to influence at all levels.
Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer wellbeing initiatives, shared parental leave, study assistance, and other programmes to support your short‑ and long‑term goals.
Pay U.S. National Base Pay Range: $133,400 – $247,800. Geographic differentials may apply.
Benefits Health, dental and vision benefits; 401(k) with match and Employee Share Purchase Plan; wellness platform with incentives, Headspace app subscription, Employee Assistance and time‑off programmes; disability, life, critical illness and hospital indemnity insurance; family benefits, bonding and family care leaves, adoption and surrogacy benefits; health savings, health‑care, dependent‑care and commuter spending accounts; and paid time off.
Equal Opportunity Employer We are an equal‑opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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