Customer Service Representative - Earn up to 1500.00 in sign on Bonus
AssistRx, Maitland, Florida, United States, 32751
Customer Service Representative (CSR)
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met. Complete various special projects as required. Job Details Snapshot: Compensation: $18.00 - $21.00 Launch Bonus: $500 after 90 days for qualified employees Success Bonus: $500 after 180 days for qualified employees, with opportunity to double the bonus to $1,000 based on performance Post-Training Schedules: 8-4:30pm EST, 9:30-6pm EST, and 11:30-8pm EST Location(s): 495 N Keller Rd, Suite 100, Maitland, FL 32751 Onsite Requirements: Onsite availability required
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met. Complete various special projects as required. Job Details Snapshot: Compensation: $18.00 - $21.00 Launch Bonus: $500 after 90 days for qualified employees Success Bonus: $500 after 180 days for qualified employees, with opportunity to double the bonus to $1,000 based on performance Post-Training Schedules: 8-4:30pm EST, 9:30-6pm EST, and 11:30-8pm EST Location(s): 495 N Keller Rd, Suite 100, Maitland, FL 32751 Onsite Requirements: Onsite availability required