Customer Service Representative
Manpower San Diego, San Diego, California, United States, 92121
Job Title:
Customer Service Representative Pay Rate:
$23.50 per hour Location:
Onsite
San Diego, CA Duration:
Approximately 6 months (based on performance and business needs) Schedule:
Full-time Start:
ASAP
About the Role We are seeking a
Client Services Associate / Customer Service Representative
to support a fast-paced healthcare laboratory environment. This onsite contract role focuses on
high-volume call handling, customer support, order coordination, and internal communication . The ideal candidate is professional, detail-oriented, and comfortable juggling phone support with administrative tasks.
What Youll Do Answer incoming calls promptly and professionally, minimizing voicemail overflow Provide general information regarding products, testing processes, and order status updates Route and escalate customer concerns or corrected report requests appropriately Monitor and manage a shared Client Services inbox (Outlook), including emails and electronic faxes Distribute faxes and requests to Client Services Associates based on assigned territories Assign lab-created orders and portal registration requests to the appropriate teams Assist Client Services Associates with daily administrative tasks (order entry, portal setups, CRM updates, document distribution) Communicate cross-functionally with internal teams to ensure timely resolution and customer satisfaction Support day-to-day requests from Client Services leadership
What a Typical Day Looks Like Answering inbound calls and responding to customer inquiries Providing surface-level order status updates and re-sending documentation as needed Sorting and distributing electronic faxes and emails to internal teams Assigning orders and portal requests based on territory workflows Supporting administrative and operational tasks when call volume allows
Required Qualifications High School diploma required; Bachelors degree preferred 2+ years of customer service, receptionist, or call center experience Strong attention to detail and organizational skills Excellent conversational and communication skills Proficiency with Outlook and Adobe Acrobat Reader Comfortable working onsite in a structured, fast-paced environment
Preferred Qualifications Salesforce experience (plus) Previous experience in healthcare, laboratory, or regulated environments Experience supporting high-volume customer service teams
Training & Compliance On-the-job training provided, including HIPAA Documentation maintained to meet state, CLIA, and CAP compliance standards
Interview Process Phone screening followed by one onsite interview Hiring timeline: ASAP
Work Environment 100% onsite role (no hybrid or remote option) Collaborative team environment with cross-functional exposure
Ideal Backgrounds Candidates with experience as a
Customer Service Representative, Receptionist, Client Services Associate, Call Center Agent, or Front Desk Coordinator
will be a strong fit.
Customer Service Representative Pay Rate:
$23.50 per hour Location:
Onsite
San Diego, CA Duration:
Approximately 6 months (based on performance and business needs) Schedule:
Full-time Start:
ASAP
About the Role We are seeking a
Client Services Associate / Customer Service Representative
to support a fast-paced healthcare laboratory environment. This onsite contract role focuses on
high-volume call handling, customer support, order coordination, and internal communication . The ideal candidate is professional, detail-oriented, and comfortable juggling phone support with administrative tasks.
What Youll Do Answer incoming calls promptly and professionally, minimizing voicemail overflow Provide general information regarding products, testing processes, and order status updates Route and escalate customer concerns or corrected report requests appropriately Monitor and manage a shared Client Services inbox (Outlook), including emails and electronic faxes Distribute faxes and requests to Client Services Associates based on assigned territories Assign lab-created orders and portal registration requests to the appropriate teams Assist Client Services Associates with daily administrative tasks (order entry, portal setups, CRM updates, document distribution) Communicate cross-functionally with internal teams to ensure timely resolution and customer satisfaction Support day-to-day requests from Client Services leadership
What a Typical Day Looks Like Answering inbound calls and responding to customer inquiries Providing surface-level order status updates and re-sending documentation as needed Sorting and distributing electronic faxes and emails to internal teams Assigning orders and portal requests based on territory workflows Supporting administrative and operational tasks when call volume allows
Required Qualifications High School diploma required; Bachelors degree preferred 2+ years of customer service, receptionist, or call center experience Strong attention to detail and organizational skills Excellent conversational and communication skills Proficiency with Outlook and Adobe Acrobat Reader Comfortable working onsite in a structured, fast-paced environment
Preferred Qualifications Salesforce experience (plus) Previous experience in healthcare, laboratory, or regulated environments Experience supporting high-volume customer service teams
Training & Compliance On-the-job training provided, including HIPAA Documentation maintained to meet state, CLIA, and CAP compliance standards
Interview Process Phone screening followed by one onsite interview Hiring timeline: ASAP
Work Environment 100% onsite role (no hybrid or remote option) Collaborative team environment with cross-functional exposure
Ideal Backgrounds Candidates with experience as a
Customer Service Representative, Receptionist, Client Services Associate, Call Center Agent, or Front Desk Coordinator
will be a strong fit.