Customer Service Representative
Massachusetts Staffing, Feeding Hills, Massachusetts, United States, 01030
Customer Service Representative
Experienced specialist within the customer service job family. Applies acquired job skills and company policies and procedures to complete assigned tasks. Complexity & problem solving: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Collaboration & interaction: Normally follows established procedures on routine work, requires instructions only on new assignments. Position requirements: High school diploma 1-3 years experience in a call center, customer, or client support environment Adherence to all compliance and auditing requirements when processing orders, applications, returns, and requests Support the regional managers and field sales representatives with reporting, pricing inquiries, purchase order entry, and customer support Identify continuous improvement opportunities in processes and make recommendations that improve the efficiency of the overall customer service process Partner with cross-functional teams as necessary to meet required business and customer needs Strong pc skills including experience with MS office suite and familiarity with ERP systems and proficiency in CRM systems, Salesforce preferred Analytical thinker with a knack for creative resolutions and strong problem-solving skills Skilled in effective verbal and written communication Ability to multi-task, organize, prioritize, and manage time effectively Physical requirements: Ability to stand, walk, and sit for long periods of time; talk and hear, both in person and by telephone; handle or feel objects or controls, reach with hands and arms; and occasionally lift/push/pull/carry up to 25 pounds Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation Benefits: Robust safety team to prioritize your safety Medical, dental, vision coverage Life insurance, short term and long term disability, etc. 401(k) and Roth IRA options, with company match, after 30 days Paid holidays no waiting period Multiple bonus opportunities, such as referrals Tuition reimbursement Wellness membership reimbursement On site yoga, massage & fitness training Career advancement opportunities Employee recognition programs Summer bbq's, transparent communication, health & wellness challenges, and many other employee events Financial wellness program raffles, omg gear, prizes and more! Salary range $38,000 - $57,600 + commission (hourly)
Experienced specialist within the customer service job family. Applies acquired job skills and company policies and procedures to complete assigned tasks. Complexity & problem solving: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Collaboration & interaction: Normally follows established procedures on routine work, requires instructions only on new assignments. Position requirements: High school diploma 1-3 years experience in a call center, customer, or client support environment Adherence to all compliance and auditing requirements when processing orders, applications, returns, and requests Support the regional managers and field sales representatives with reporting, pricing inquiries, purchase order entry, and customer support Identify continuous improvement opportunities in processes and make recommendations that improve the efficiency of the overall customer service process Partner with cross-functional teams as necessary to meet required business and customer needs Strong pc skills including experience with MS office suite and familiarity with ERP systems and proficiency in CRM systems, Salesforce preferred Analytical thinker with a knack for creative resolutions and strong problem-solving skills Skilled in effective verbal and written communication Ability to multi-task, organize, prioritize, and manage time effectively Physical requirements: Ability to stand, walk, and sit for long periods of time; talk and hear, both in person and by telephone; handle or feel objects or controls, reach with hands and arms; and occasionally lift/push/pull/carry up to 25 pounds Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation Benefits: Robust safety team to prioritize your safety Medical, dental, vision coverage Life insurance, short term and long term disability, etc. 401(k) and Roth IRA options, with company match, after 30 days Paid holidays no waiting period Multiple bonus opportunities, such as referrals Tuition reimbursement Wellness membership reimbursement On site yoga, massage & fitness training Career advancement opportunities Employee recognition programs Summer bbq's, transparent communication, health & wellness challenges, and many other employee events Financial wellness program raffles, omg gear, prizes and more! Salary range $38,000 - $57,600 + commission (hourly)