Massachusetts Staffing
International Order Management Specialist
Massachusetts Staffing, Chelmsford, Massachusetts, United States, 01824
Customer Service International Order Management
Company: ZOLL Medical Corporation Location: Chelmsford, MA (Hybrid Role) Hourly Pay Rate: $25.00 to $30.00 (Factors affecting pay include shift, geography, skills, education, experience, and other qualifications) Job Summary
As a key part of the International Order Management team, you will play an essential role in a hybrid position from our head office in Chelmsford, MA. This role is ideal for a customer service professional looking to establish themselves in a matrix environment. Specific order management experience is not required, as extensive training will be provided. Essential Functions
Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types. Process orders received using a cloud-based ERP system. Review purchase orders for part number accuracy. Process RMA, Credit, and Bill Only requests. Resolve order-related issues with customers and/or sales personnel. Create Pro-Forma invoices as needed. Manage the order pool and review backlog daily. Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective. Document unique customer requirements and ensure communication with responsible parties. Provide Logistics with necessary documents to expedite the shipping process. Work closely with District/Region Sales Managers and their teams to maintain customer satisfaction. Skill Requirements
2-3+ years of customer service experience. Proven experience with Excel for weekly reporting; experience with a CRM system is preferred. Knowledge of Oracle Export documentation is advantageous. Attention to detail and ability to work independently are key to success. Ability to multi-task, comprehend complex configurations, and follow up effectively. Must be able to travel to the Chelmsford office a minimum of 3 days a week. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.
Company: ZOLL Medical Corporation Location: Chelmsford, MA (Hybrid Role) Hourly Pay Rate: $25.00 to $30.00 (Factors affecting pay include shift, geography, skills, education, experience, and other qualifications) Job Summary
As a key part of the International Order Management team, you will play an essential role in a hybrid position from our head office in Chelmsford, MA. This role is ideal for a customer service professional looking to establish themselves in a matrix environment. Specific order management experience is not required, as extensive training will be provided. Essential Functions
Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types. Process orders received using a cloud-based ERP system. Review purchase orders for part number accuracy. Process RMA, Credit, and Bill Only requests. Resolve order-related issues with customers and/or sales personnel. Create Pro-Forma invoices as needed. Manage the order pool and review backlog daily. Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective. Document unique customer requirements and ensure communication with responsible parties. Provide Logistics with necessary documents to expedite the shipping process. Work closely with District/Region Sales Managers and their teams to maintain customer satisfaction. Skill Requirements
2-3+ years of customer service experience. Proven experience with Excel for weekly reporting; experience with a CRM system is preferred. Knowledge of Oracle Export documentation is advantageous. Attention to detail and ability to work independently are key to success. Ability to multi-task, comprehend complex configurations, and follow up effectively. Must be able to travel to the Chelmsford office a minimum of 3 days a week. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.