Customer Service Representative - PlayCraft
PlayCore, Grants Pass, Oregon, United States, 97527
Description
This Representative serves our Customers and Distributors by providing product and service information, answering customer questions, and assisting in resolving product and service issues promptly and efficiently.
The ideal candidate will be a career-oriented individual seeking long term employment in a growing manufacturing company which serves several States and Continents through a Distributor base.
Job Duties
Team Communication Skills are necessary
Assists customers by answering product and service questions;
Maintains customer records by updating account information.
Resolves product or service issues by clarifying the customer's concerns; determining the cause of the issue; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills & Qualifications
Customer Service Experience
General Office background
Computer Experience (ERP knowledge, Word processing, Excel spreadsheet)
Problem Solving and Organizational Skills
Documentation Skills
Attentive Listening/ Phone Skills
Conflict Resolution Skills
Ability to Analyze Information
Ability to successfully multi-task
Must be able to work well in a team environment as well as independently
Must be able to work occasional overtime as required
PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The ideal candidate will be a career-oriented individual seeking long term employment in a growing manufacturing company which serves several States and Continents through a Distributor base.
Job Duties
Team Communication Skills are necessary
Assists customers by answering product and service questions;
Maintains customer records by updating account information.
Resolves product or service issues by clarifying the customer's concerns; determining the cause of the issue; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills & Qualifications
Customer Service Experience
General Office background
Computer Experience (ERP knowledge, Word processing, Excel spreadsheet)
Problem Solving and Organizational Skills
Documentation Skills
Attentive Listening/ Phone Skills
Conflict Resolution Skills
Ability to Analyze Information
Ability to successfully multi-task
Must be able to work well in a team environment as well as independently
Must be able to work occasional overtime as required
PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr