Location: Southfield, MI (On-site, Full Time)
Department: Sales & Customer Support
Reports To: Vice President of Sales
About ENDOCORP At ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.
We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.
Position Summary The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.
Responsibilities
Serve as the primary point of contact for customer inquiries, orders, and product information.
Process and manage customer orders accurately through the ERP and CRM systems.
Communicate order confirmations, lead times, and shipment tracking details.
Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
Handle product returns, exchanges, and warranty inquiries per company policy.
Maintain and update customer records with accuracy and confidentiality.
Support sales initiatives, promotions, and customer communications.
Proactively resolve customer issues with a positive, solutions-driven approach.
Provide administrative support for quotes, invoices, and internal reports.
Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.
Qualifications
Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
Strong verbal and written communication skills; comfortable on phone and email.
Highly organized and detail-oriented; able to manage multiple priorities.
Experience with CRM/ERP systems (Hubspot/SalesForce, SAP, or similar) preferred.
Proficient in Microsoft Office Suite (Excel, Outlook, Word).
Positive, professional demeanor with a focus on teamwork and accountability.
High school diploma required; Associate’s or Bachelor’s degree preferred.
Compensation & Benefits
Base Salary: $55,000 – $60,000 (commensurate with experience)
Schedule: Monday–Friday, 8:00 AM – 4:30PM (in-office)
Benefits: Medical, dental, vision, paid holidays, and PTO
Be part of a fast-growing company in the medical technology field.
Work alongside a passionate, supportive team dedicated to quality and innovation.
Opportunities for professional development and growth into inside sales or account management roles.
Contribute to meaningful work that directly supports patient care and outcomes.
#J-18808-Ljbffr
Department: Sales & Customer Support
Reports To: Vice President of Sales
About ENDOCORP At ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.
We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.
Position Summary The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.
Responsibilities
Serve as the primary point of contact for customer inquiries, orders, and product information.
Process and manage customer orders accurately through the ERP and CRM systems.
Communicate order confirmations, lead times, and shipment tracking details.
Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
Handle product returns, exchanges, and warranty inquiries per company policy.
Maintain and update customer records with accuracy and confidentiality.
Support sales initiatives, promotions, and customer communications.
Proactively resolve customer issues with a positive, solutions-driven approach.
Provide administrative support for quotes, invoices, and internal reports.
Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.
Qualifications
Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
Strong verbal and written communication skills; comfortable on phone and email.
Highly organized and detail-oriented; able to manage multiple priorities.
Experience with CRM/ERP systems (Hubspot/SalesForce, SAP, or similar) preferred.
Proficient in Microsoft Office Suite (Excel, Outlook, Word).
Positive, professional demeanor with a focus on teamwork and accountability.
High school diploma required; Associate’s or Bachelor’s degree preferred.
Compensation & Benefits
Base Salary: $55,000 – $60,000 (commensurate with experience)
Schedule: Monday–Friday, 8:00 AM – 4:30PM (in-office)
Benefits: Medical, dental, vision, paid holidays, and PTO
Be part of a fast-growing company in the medical technology field.
Work alongside a passionate, supportive team dedicated to quality and innovation.
Opportunities for professional development and growth into inside sales or account management roles.
Contribute to meaningful work that directly supports patient care and outcomes.
#J-18808-Ljbffr