Part-time Customer Service Representative
Apply for the
Part-time Customer Service Representative
role at
Baseline Fitness .
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns, taking info calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
Employee discounts
Flexible schedule
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Employee Appreciation Program
Dollars for Scholars Program
Free membership for self and one family member or friend
Team Member Support Team
Wellness resources
Advancement opportunities
Client & Club Overview Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations nationwide.
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Part-time Customer Service Representative
role at
Baseline Fitness .
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns, taking info calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
Employee discounts
Flexible schedule
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Employee Appreciation Program
Dollars for Scholars Program
Free membership for self and one family member or friend
Team Member Support Team
Wellness resources
Advancement opportunities
Client & Club Overview Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations nationwide.
#J-18808-Ljbffr