Regional Director of Operations

Regional Director of Operations- NY, NY

Salary: $170,000- $180,000/yr

Join Intelas, a Compass One Healthcare company.

Intelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptimeso clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwidefrom large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today's rapidly evolving healthcare environment.

Join Intelaswhere your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Job Summary

Job Duties and Responsibilities:

Serve as temporary interim Regional Vice President during their absence

Responsible for successful audits from The Joint Commission or DNV process

Controls successful new accounts and program start-ups

Increase regional revenue and/or operating profit contribution

Maintains an awareness of the competition and market conditions

Coordinates with other functional areas for resale, reassessment and rebid process

Approves costing in the sales/survey process

Conducts high quality Quarterly Business Review

Assists in developing and/or monitoring a district/unit business plan

Leads and reports in accordance with corporate goals for growth, security, and continuity of the respective agreement

Implements KPI improvement strategies

Maintains compliance on company ISO:13485 certification standards/QMP policies and requirements

Ensures company and client capital assets are maintained in first class working condition

Effectively establishes the Service Delivery Plan by asset

Responsible for the C-Suite client relationship, client satisfaction, and client retention

Communicates current capabilities, new programs and revenue expansion to client

Represents the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications

Provides input on client capital replacement strategies for medical equipment and the maintenance requirements

Responds expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns

Displays effective client service in accordance with client satisfaction survey protocol

Participates in regional succession and backfill planning

Mentors and trains assigned managers on administrative and personnel matters

Provides leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency

Participates in the hiring process to meet staffing objectives

Mentors and trains junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment

Responsible for productivity and staffing that is appropriate to the account(s)

Provides recognition for employees when programs are implemented with success

Responsible for coordinating engagement survey action plan

Manages disciplinary issues and other employee relations concerns with guidance from Human Resources

Completes annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis

Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel

Executes the client contract and issues timely amendments for change orders

Coordinates with regional leadership for MCC opportunities

Reviews long term full year forecast quarterly

Reviews accounts for flash/close meeting monthly with variance documentation

Develops recovery plan when financial goals are not met

Ensures account accruals for liabilities and revenue

Responsible for account collections

Approves high dollar parts/demand and vendor contracts within budgeted levels

Approves capital requests within budgeted levels

Accountable for all reverse supply chain activity (returns, credits, tax)

Qualifications:

Education: Bachelor's Degree in technical discipline or Healthcare Administration or equivalent

Experience: Minimum of ten years servicing a broad representation of clinical/patient care equipment in a hospital environment

Minimum of five years of multiple location management

Minimum of three years managing multiple clinical engineering departments

Associates at Intelas are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Intelas maintains a drug-free workplace.

Req ID: 1489571