Sales & Service Leader - Valrico, FL
Lake Michigan Credit Union, Angel Run, Florida, United States
Sales & Service Leader - Valrico, FL page is loaded## Sales & Service Leader - Valrico, FLlocations:
Valricotime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
REQ-2026-6333Job Title: Sales & Service LeaderPrimary Location: 3467 Lithia Pinecrest Rd, Valrico, FL 33596Employee Status: Full-time hourlyEstimated Hours/Week: 38Workplace Type: Fully On-Site**Job Summary:**The Sales and Service Leader is responsible for leading member sales and service and the branch. Ensures compliance with regulatory guidelines and bank policies/procedures, mentors branch employees performance to promote a service and sales culture, and manages the daily interactions of staff with members. Recognizes and meets member needs by proactively selling and cross-selling appropriate products and services to new and existing clients. Supports the efforts and goals of the banking center.**Responsibilities:*** Conduct on the job training of, and continuing supervision of, Relationship Bankers.* Ensure excellent Client Advocacy service on a daily basis. This includes client interactions with staff, quality of work processed to ensure client satisfaction, and scheduling for sufficient coverage necessary to handle client activity.* Monitor, coach, and encourage sales and referrals by staff. Train staff on products and services of the bank.* Monitor associate activities, assist with problems, and take action to ensure work standards and schedules are maintained.* Ensure that the staff is trained on all bank security procedures and is strictly adhering to those procedures at all times.* Ensure that all monthly and quarterly audits are conducted and that all audit procedures and policies are followed in the banking center.* Perform supervision of office staff in the absence of the Market Leader. Fill in for absent staff members as needed.* Promote positive bank image within the community which may include representing the bank in local organizations and events.* Ensure maintenance and repair of office facilities and/or equipment as needed.**Preferred Education and Experience:*** A minimum of one year up to three years of similar or related experience.* Experience in having served in an assistant branch manager capacity or related role required.* Previous experience in sales, member service, and operations strongly preferred.* Demonstrated understanding of retail banking operations and financial products and services.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr
Valricotime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
REQ-2026-6333Job Title: Sales & Service LeaderPrimary Location: 3467 Lithia Pinecrest Rd, Valrico, FL 33596Employee Status: Full-time hourlyEstimated Hours/Week: 38Workplace Type: Fully On-Site**Job Summary:**The Sales and Service Leader is responsible for leading member sales and service and the branch. Ensures compliance with regulatory guidelines and bank policies/procedures, mentors branch employees performance to promote a service and sales culture, and manages the daily interactions of staff with members. Recognizes and meets member needs by proactively selling and cross-selling appropriate products and services to new and existing clients. Supports the efforts and goals of the banking center.**Responsibilities:*** Conduct on the job training of, and continuing supervision of, Relationship Bankers.* Ensure excellent Client Advocacy service on a daily basis. This includes client interactions with staff, quality of work processed to ensure client satisfaction, and scheduling for sufficient coverage necessary to handle client activity.* Monitor, coach, and encourage sales and referrals by staff. Train staff on products and services of the bank.* Monitor associate activities, assist with problems, and take action to ensure work standards and schedules are maintained.* Ensure that the staff is trained on all bank security procedures and is strictly adhering to those procedures at all times.* Ensure that all monthly and quarterly audits are conducted and that all audit procedures and policies are followed in the banking center.* Perform supervision of office staff in the absence of the Market Leader. Fill in for absent staff members as needed.* Promote positive bank image within the community which may include representing the bank in local organizations and events.* Ensure maintenance and repair of office facilities and/or equipment as needed.**Preferred Education and Experience:*** A minimum of one year up to three years of similar or related experience.* Experience in having served in an assistant branch manager capacity or related role required.* Previous experience in sales, member service, and operations strongly preferred.* Demonstrated understanding of retail banking operations and financial products and services.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr