The Director of Operations leads daily and long?range transit operations—including Fixed Route, Paratransit, Microtransit, Dispatch, and contracted services—ensuring safe, efficient, and fiscally responsible service delivery. This role provides strategic leadership for all operational and safety functions, directing initiatives that strengthen safety, loss control, and emergency response while reducing accidents and occupational risks. The Director manages safety policies, compliance systems, and agency?wide training in coordination with internal teams, external partners, and regulatory agencies. As a key member of the executive leadership team, the Director advances organizational excellence, innovation, and integrated strategies that shape the future of public transportation. Additionally, the Director oversees the Training Department for new driver training and refresher training programs. This includes ensuring all operators receive comprehensive initial instruction and periodic refresher courses to maintain compliance with regulatory requirements, uphold safety standards, and support operational excellence.
Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:
Bachelor’s degree in transit management, public administration, safety management, or related field
5 years of increasingly responsible experience in public transit operations, including fixed route, paratransit, microtransit, and contracted service oversight.
Three to five years of senior-level supervisory or management leading multi-disciplinary teams.
Experience working with regulatory agencies such as FTA, FMCSA, OSHA, and state/local transportation authorities.
Valid Washington State l Driver’s License; ability to obtain within three months
Valid Commercial Driver’s License (CDL) with passenger endorsement required
, or the ability to obtain one within a defined timeframe as established by the agency. Transit Safety and Security Program (TSSP) certification, Safety Management System (SMS) training, or equivalent safety credentials preferred. ICS/NIMS or other emergency management certifications are desirable.
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, or the ability to obtain one within a defined timeframe as established by the agency. Transit Safety and Security Program (TSSP) certification, Safety Management System (SMS) training, or equivalent safety credentials preferred. ICS/NIMS or other emergency management certifications are desirable.
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