Account Manager - IN PERSON
Responsive Technology Partners inc., Raleigh, North Carolina, United States, 27601
Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology Services Account Manager position in Raleigh, North Carolina.
The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.
Some of the primary responsibilities are as follows:
Monthly Customer "Check-in" visits
Create and maintain a rolling 3-year technology budget for each assigned account
Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget
Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software, and operating systems
Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts
Review Satisfaction Surveys for all assigned accounts
Qualifications and Skills:
MSP or technology field experience is preferred
Strong organizational skills and ability to work independently
Excellent verbal and written communications skills
Excellent customer service skills
Ability to interface with the technical team
Windows 10 experience
MS Office and other standard office applications experience
Microsoft Office 365
Understanding computer network configuration LAN, WAN. Wireless technical configuration is not required
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The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.
Some of the primary responsibilities are as follows:
Monthly Customer "Check-in" visits
Create and maintain a rolling 3-year technology budget for each assigned account
Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget
Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software, and operating systems
Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts
Review Satisfaction Surveys for all assigned accounts
Qualifications and Skills:
MSP or technology field experience is preferred
Strong organizational skills and ability to work independently
Excellent verbal and written communications skills
Excellent customer service skills
Ability to interface with the technical team
Windows 10 experience
MS Office and other standard office applications experience
Microsoft Office 365
Understanding computer network configuration LAN, WAN. Wireless technical configuration is not required
#J-18808-Ljbffr