Overview
Director of Operations
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Luxury Bath of Phoenix Phoenix, AZ — Executive Leadership Role
Luxury Bath of Phoenix
is a premier provider of high-end bathroom remodeling solutions, recognized for exceptional craftsmanship, operational discipline, and an elevated customer experience. As the organization continues to scale, we are seeking an accomplished
Director of Operations
to provide strategic oversight across all operational departments through strong, accountable management leadership.
This executive role is designed for a seasoned operations leader who excels at building leadership teams, aligning departmental strategy, and driving company-wide performance through managers.
Position Overview The Director of Operations will have enterprise-level oversight of the company’s operational departments and will directly manage the leaders of each function. This role partners closely with ownership and executive leadership to translate vision into execution by ensuring all departments operate cohesively, efficiently, and profitably.
Rather than managing day-to-day frontline activities, the Director of Operations will lead through departmental managers—setting expectations, establishing performance standards, and holding leadership accountable for results.
Departments Under Oversight The Director of Operations will provide strategic leadership and oversight to the management teams of the following departments:
Sales Operations
Sales Manager overseeing team of Sales Representatives
Revenue performance, forecasting, and conversion strategy
Installation & Production Operations
Installation Manager overseeing installation teams
Scheduling efficiency, quality control, and customer satisfaction
Call Center & Lead Management
Call Center Manager overseeing inbound and outbound teams
Lead flow optimization, appointment setting, and conversion metrics
Canvassing & Field Marketing
Canvassing Manager overseeing field teams
Territory strategy, productivity, and ROI
Marketing & Events
Marketing & Events Manager
Campaign execution, event performance, and brand alignment
Key Responsibilities
Lead, mentor, and hold departmental managers accountable for performance, culture, and results
Establish company-wide KPIs, dashboards, and reporting structures across all departments
Ensure alignment between marketing, sales, production, and customer experience
Drive operational efficiency, scalability, and margin improvement through process optimization
Develop and refine SOPs and management systems to support sustainable growth
Partner with ownership on strategic planning, budgeting, forecasting, and performance reviews
Identify gaps in leadership, processes, or structure and implement corrective action
Champion a culture of accountability, professionalism, and continuous improvement
Ideal Candidate Profile
5+ years of senior operations leadership experience managing managers and department heads
Proven success overseeing multi-department organizations in home services, remodeling, construction, or sales-driven environments
Strong background in building leadership accountability and performance management systems
Highly analytical and metrics-driven, with a track record of improving operational outcomes
Executive presence with exceptional communication and leadership skills
Experience scaling operations and developing management infrastructure
Compensation & Benefits
Competitive base salary , commensurate with experience
Performance-based bonus structure
tied to company-wide results
Executive-level influence with meaningful impact on organizational growth
Why Luxury Bath of Phoenix This is a rare opportunity to step into a true executive leadership role within a growing luxury brand. The Director of Operations will shape the company’s operational strategy, strengthen leadership at every level, and help build a scalable, high-performance organization.
#J-18808-Ljbffr
—
Luxury Bath of Phoenix Phoenix, AZ — Executive Leadership Role
Luxury Bath of Phoenix
is a premier provider of high-end bathroom remodeling solutions, recognized for exceptional craftsmanship, operational discipline, and an elevated customer experience. As the organization continues to scale, we are seeking an accomplished
Director of Operations
to provide strategic oversight across all operational departments through strong, accountable management leadership.
This executive role is designed for a seasoned operations leader who excels at building leadership teams, aligning departmental strategy, and driving company-wide performance through managers.
Position Overview The Director of Operations will have enterprise-level oversight of the company’s operational departments and will directly manage the leaders of each function. This role partners closely with ownership and executive leadership to translate vision into execution by ensuring all departments operate cohesively, efficiently, and profitably.
Rather than managing day-to-day frontline activities, the Director of Operations will lead through departmental managers—setting expectations, establishing performance standards, and holding leadership accountable for results.
Departments Under Oversight The Director of Operations will provide strategic leadership and oversight to the management teams of the following departments:
Sales Operations
Sales Manager overseeing team of Sales Representatives
Revenue performance, forecasting, and conversion strategy
Installation & Production Operations
Installation Manager overseeing installation teams
Scheduling efficiency, quality control, and customer satisfaction
Call Center & Lead Management
Call Center Manager overseeing inbound and outbound teams
Lead flow optimization, appointment setting, and conversion metrics
Canvassing & Field Marketing
Canvassing Manager overseeing field teams
Territory strategy, productivity, and ROI
Marketing & Events
Marketing & Events Manager
Campaign execution, event performance, and brand alignment
Key Responsibilities
Lead, mentor, and hold departmental managers accountable for performance, culture, and results
Establish company-wide KPIs, dashboards, and reporting structures across all departments
Ensure alignment between marketing, sales, production, and customer experience
Drive operational efficiency, scalability, and margin improvement through process optimization
Develop and refine SOPs and management systems to support sustainable growth
Partner with ownership on strategic planning, budgeting, forecasting, and performance reviews
Identify gaps in leadership, processes, or structure and implement corrective action
Champion a culture of accountability, professionalism, and continuous improvement
Ideal Candidate Profile
5+ years of senior operations leadership experience managing managers and department heads
Proven success overseeing multi-department organizations in home services, remodeling, construction, or sales-driven environments
Strong background in building leadership accountability and performance management systems
Highly analytical and metrics-driven, with a track record of improving operational outcomes
Executive presence with exceptional communication and leadership skills
Experience scaling operations and developing management infrastructure
Compensation & Benefits
Competitive base salary , commensurate with experience
Performance-based bonus structure
tied to company-wide results
Executive-level influence with meaningful impact on organizational growth
Why Luxury Bath of Phoenix This is a rare opportunity to step into a true executive leadership role within a growing luxury brand. The Director of Operations will shape the company’s operational strategy, strengthen leadership at every level, and help build a scalable, high-performance organization.
#J-18808-Ljbffr