Senior Salesforce Administrator – Parloa
As a Senior Salesforce Administrator at Parloa, you’ll be the driving force behind the scalability, reliability, and effectiveness of our Salesforce ecosystem. Build out our Salesforce instance end-to-end, supporting GTM teams (Marketing, Growth, Solution Engineering, Sales, CX) to enable scalable systems and operational excellence globally.
IN THIS ROLE YOU WILL: Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to optimize workflows and drive adoption. Implement and maintain custom objects, validation rules, flows, and process automations. Ensure data integrity and hygiene, performing regular audits and developing standards for data entry and maintenance. Manage integrations between Salesforce and other SaaS platforms (e.g., HubSpot, Gong, etc.). Collaborate with business stakeholders to translate requirements into scalable technical solutions. Provide training and documentation for end-users and help drive best practices across teams. Work with global peers to align Salesforce governance and processes across regions. Support reporting and dashboard creation for leadership and GTM analytics.
WHAT YOU BRING TO THE TABLE: years of Salesforce Administrator experience in a fast‑paced SaaS environment. At least 2 years in a Senior Admin or Lead Admin role, owning complex Salesforce projects or multi‑departmental systems. Salesforce Certified Administrator and Advanced Admin required. Proven experience managing and scaling Salesforce for GTM‑ and Sales Teams. Deep understanding of Salesforce data model, process automation (Flows), and permission management. Strong grasp of RevOps concepts, with an eye for process optimization and cross‑system efficiency. Familiarity with API‑based integrations and middleware tools (Zapier, n8n, etc.). Exceptional attention to detail, documentation, and communication skills. Proactive, collaborative, and solution‑oriented mindset — you enjoy taking ownership and improving systems. Ideally located in New York (USA), with the ability to collaborate with global teams across time zones.
WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture. Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. Competitive compensation and equity package. Flexible working hours, unlimited PTO, and travel opportunities. Access to a training and development budget for continuous professional growth. ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. Regular team events, game nights, and other social activities. Hybrid work environment – we believe in hiring the best talent, no matter where they are based. We love to build real connections and want to welcome everyone in the office on certain days.
Compensation OTE Salary Range: $120,000 – $185,000 + Equity
About Parloa Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
Equal Employment Opportunity We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. We do not discriminate on the basis of any protected group status under any applicable law.
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IN THIS ROLE YOU WILL: Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to optimize workflows and drive adoption. Implement and maintain custom objects, validation rules, flows, and process automations. Ensure data integrity and hygiene, performing regular audits and developing standards for data entry and maintenance. Manage integrations between Salesforce and other SaaS platforms (e.g., HubSpot, Gong, etc.). Collaborate with business stakeholders to translate requirements into scalable technical solutions. Provide training and documentation for end-users and help drive best practices across teams. Work with global peers to align Salesforce governance and processes across regions. Support reporting and dashboard creation for leadership and GTM analytics.
WHAT YOU BRING TO THE TABLE: years of Salesforce Administrator experience in a fast‑paced SaaS environment. At least 2 years in a Senior Admin or Lead Admin role, owning complex Salesforce projects or multi‑departmental systems. Salesforce Certified Administrator and Advanced Admin required. Proven experience managing and scaling Salesforce for GTM‑ and Sales Teams. Deep understanding of Salesforce data model, process automation (Flows), and permission management. Strong grasp of RevOps concepts, with an eye for process optimization and cross‑system efficiency. Familiarity with API‑based integrations and middleware tools (Zapier, n8n, etc.). Exceptional attention to detail, documentation, and communication skills. Proactive, collaborative, and solution‑oriented mindset — you enjoy taking ownership and improving systems. Ideally located in New York (USA), with the ability to collaborate with global teams across time zones.
WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture. Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. Competitive compensation and equity package. Flexible working hours, unlimited PTO, and travel opportunities. Access to a training and development budget for continuous professional growth. ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. Regular team events, game nights, and other social activities. Hybrid work environment – we believe in hiring the best talent, no matter where they are based. We love to build real connections and want to welcome everyone in the office on certain days.
Compensation OTE Salary Range: $120,000 – $185,000 + Equity
About Parloa Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
Equal Employment Opportunity We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. We do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr