Overview
Employment Type:
Full-Time / Contract (as applicable).
Work Mode:
Onsite. We are seeking a
Call Center Agent
to handle inbound and/or outbound customer interactions in a professional, efficient, and courteous manner. The ideal candidate will be customer-focused, detail-oriented, and capable of resolving inquiries while meeting performance and quality standards. Responsibilities
Handle inbound and/or outbound calls related to customer inquiries, support requests, or service issues Provide accurate information regarding products, services, policies, and procedures Resolve customer concerns efficiently while maintaining high customer satisfaction Document call details, customer interactions, and resolutions in the system Follow call scripts, compliance guidelines, and quality assurance standards Meet individual and team performance metrics (AHT, QA, CSAT, attendance) Escalate complex issues to supervisors or appropriate departments when required Maintain confidentiality of customer and company information Required Qualifications
High school diploma or GED (required) 1+ year of experience in a call center, customer service, or support role (preferred) Strong verbal communication and active listening skills Ability to multitask and work in a fast-paced environment Reliable attendance and punctuality Preferred Skills
Experience with CRM or call center tools (e.g., Salesforce, Five9, Avaya, Genesys) Customer service or support experience in healthcare, banking, retail, or telecom Ability to handle high call volumes professionally
#J-18808-Ljbffr
Employment Type:
Full-Time / Contract (as applicable).
Work Mode:
Onsite. We are seeking a
Call Center Agent
to handle inbound and/or outbound customer interactions in a professional, efficient, and courteous manner. The ideal candidate will be customer-focused, detail-oriented, and capable of resolving inquiries while meeting performance and quality standards. Responsibilities
Handle inbound and/or outbound calls related to customer inquiries, support requests, or service issues Provide accurate information regarding products, services, policies, and procedures Resolve customer concerns efficiently while maintaining high customer satisfaction Document call details, customer interactions, and resolutions in the system Follow call scripts, compliance guidelines, and quality assurance standards Meet individual and team performance metrics (AHT, QA, CSAT, attendance) Escalate complex issues to supervisors or appropriate departments when required Maintain confidentiality of customer and company information Required Qualifications
High school diploma or GED (required) 1+ year of experience in a call center, customer service, or support role (preferred) Strong verbal communication and active listening skills Ability to multitask and work in a fast-paced environment Reliable attendance and punctuality Preferred Skills
Experience with CRM or call center tools (e.g., Salesforce, Five9, Avaya, Genesys) Customer service or support experience in healthcare, banking, retail, or telecom Ability to handle high call volumes professionally
#J-18808-Ljbffr