Client Relations & Event Marketing Associate
Launch Point Inc, Knoxville, Tennessee, United States, 37955
Launch Point Inc is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a
Client Relations & Event Marketing Associate , you will play a crucial role in building and maintaining strong relationships with clients while fostering positive interactions that drive customer acquisition success.
Key Responsibilities
Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
Proactively engage with customers to understand their needs, preferences, and challenges
Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
Maintain accurate and up-to-date sales records, customer databases, and campaign reports
Troubleshoot issues, identify solutions, and coordinate with internal teams for timely resolution
Identify opportunities for upselling and cross-selling services aligned with client goals
Qualifications
Experience in customer relations, account management, or similar client-facing roles
Strong interpersonal, communication, and negotiation skills
Problem-solving mindset with the ability to adapt quickly
Proficiency with CRM software and relevant digital tools
Ability to multitask, prioritize, and work in a dynamic environment
Passion for delivering excellent customer experiences and helping clients thrive
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Client Relations & Event Marketing Associate , you will play a crucial role in building and maintaining strong relationships with clients while fostering positive interactions that drive customer acquisition success.
Key Responsibilities
Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
Proactively engage with customers to understand their needs, preferences, and challenges
Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
Maintain accurate and up-to-date sales records, customer databases, and campaign reports
Troubleshoot issues, identify solutions, and coordinate with internal teams for timely resolution
Identify opportunities for upselling and cross-selling services aligned with client goals
Qualifications
Experience in customer relations, account management, or similar client-facing roles
Strong interpersonal, communication, and negotiation skills
Problem-solving mindset with the ability to adapt quickly
Proficiency with CRM software and relevant digital tools
Ability to multitask, prioritize, and work in a dynamic environment
Passion for delivering excellent customer experiences and helping clients thrive
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