Communications Manager - Digital, Social and Communications Operations
Houston Dose, Houston, Texas, United States, 77246
An exciting career awaits you
At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
POSITION SUMMARY The Communications Manager for Digital, Social and Communications Operations (DSCO) focuses on developing and executing internal and external digital communications programs that drive engagement and build the company's reputation. This role leads the team's end-to-end content development system, helps set content strategy, and oversees channel management for enterprise channels - including intranet, websites and social media. Primary focus areas for this manager are orchestrating team execution, driving continuous improvement in capabilities and processes, and incorporating research, monitoring and reporting insights into real-time and long-term decision making.
As one of the company's communications leaders, the successful candidate must be able to create well-crafted messaging and compelling content that serves to build and sustain understanding of and alignment with the company's strategy, business priorities and Core Values. This role requires a mix of consulting, influencing, system building, coaching, project management and storytelling skills to make a positive impact and successfully navigate complex, evolving internal and external business dynamics.
This role is part of the Communications & Community Relations organization and will report to the Digital and Executive Communications team leader. This position can be based in San Antonio or Houston, TX or Findlay, OH.
JOB LOCATION
San Antonio, TX
Findlay, OH
Houston, TX
KEY RESPONSIBILITIES
Supervise the Digital, Social and Communications Operations team, including coaching and developing, as well as contribute to the overall development of the broader Communications team's collective skills and expertise
Oversee and continuously improve systems and processes for crafting communications content (articles, videos, presentations, social media, emails, newsletters, etc.), including sourcing, writing, editing, designing/visualizations, approving, distributing, promoting, clipping and repurposing
Work to convey the organization's narrative and key messages and effectively distribute audience- and channel-appropriate information to the company's internal and external stakeholders in service of business objectives
Provide strategic counsel to business areas on digital communications, storytelling, and engagement best practices; maintain the accuracy and quality of key company communication materials and provide active oversight and support for digital platforms
Work collaboratively and cross-functionally with Communications & Community Relations team members and other organizations to help ensure consistency, cohesion, efficiency and risk mitigation
Provide communications guidance, insights and support during crisis response and issues management
Develop expertise in the company's media and social media monitoring program, training users and generating dashboards, reports and insights to support media relations, stakeholder engagement, and crisis response efforts
Implement communications strategies and create content that supports and reinforces an inclusive company culture
Build and maintain trusted relationships at all levels in the organization to advance the company's enterprise communication systems and strategies
Manage contracts and relationships with communications consultants, vendors, platforms and service providers
EXPERIENCE AND EDUCATION
Bachelor's degree in communications, marketing, public relations, journalism, business or related field required
10+ years of communications experience at a large or midsized company or public relations firm, including previous experience leading and delivering high visibility communications initiatives end-to-end required
5+ years of directly working with website content management systems, online coverage and conversation monitoring tools, and enterprise communications platforms strongly preferred
3+ years involvement with a company editorial process or newsroom preferred
3+ years of team leadership experience preferred
Refining/energy, manufacturing or other safety-sensitive industry experience preferred
Periodic travel required
SKILLS AND CAPABILITIES
Strong ability to communicate complex topics effectively to all types of employees and leaders, from front-line workers to executives
Advanced knowledge of internal and external communication strategies, techniques and best practices; ability to think strategically and build implementation plans that have a measurable impact
Excellent writing and content development skills, including when under pressure; demonstrated ability to present business plans, concepts, strategies and results succinctly and persuasively
Ability to establish, implement and iterate on collaborative and sustainable workflows that scale up the production, quality and impact of communications
Demonstrated capacity to be highly creative, analytical and data-driven at the same time; skilled at measuring the right things to derive usable insights
Ability to thrive in a fast-paced, continuously changing environment with a high-degree of autonomy, accountability and accuracy
Excellent collaboration skills with the ability to build strong relationships, lead a high-performing team and work effectively in a matrixed organization
Adept project manager with outstanding attention to detail; ability to manage multiple priorities and programs concurrently and with little oversight
High curiosity; eager to learn and understand a wide range of energy industry and business subject matter as well as communications technology and platforms
As an energy industry leader, our career opportunities fuel personal and professional growth.
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision‑making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
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POSITION SUMMARY The Communications Manager for Digital, Social and Communications Operations (DSCO) focuses on developing and executing internal and external digital communications programs that drive engagement and build the company's reputation. This role leads the team's end-to-end content development system, helps set content strategy, and oversees channel management for enterprise channels - including intranet, websites and social media. Primary focus areas for this manager are orchestrating team execution, driving continuous improvement in capabilities and processes, and incorporating research, monitoring and reporting insights into real-time and long-term decision making.
As one of the company's communications leaders, the successful candidate must be able to create well-crafted messaging and compelling content that serves to build and sustain understanding of and alignment with the company's strategy, business priorities and Core Values. This role requires a mix of consulting, influencing, system building, coaching, project management and storytelling skills to make a positive impact and successfully navigate complex, evolving internal and external business dynamics.
This role is part of the Communications & Community Relations organization and will report to the Digital and Executive Communications team leader. This position can be based in San Antonio or Houston, TX or Findlay, OH.
JOB LOCATION
San Antonio, TX
Findlay, OH
Houston, TX
KEY RESPONSIBILITIES
Supervise the Digital, Social and Communications Operations team, including coaching and developing, as well as contribute to the overall development of the broader Communications team's collective skills and expertise
Oversee and continuously improve systems and processes for crafting communications content (articles, videos, presentations, social media, emails, newsletters, etc.), including sourcing, writing, editing, designing/visualizations, approving, distributing, promoting, clipping and repurposing
Work to convey the organization's narrative and key messages and effectively distribute audience- and channel-appropriate information to the company's internal and external stakeholders in service of business objectives
Provide strategic counsel to business areas on digital communications, storytelling, and engagement best practices; maintain the accuracy and quality of key company communication materials and provide active oversight and support for digital platforms
Work collaboratively and cross-functionally with Communications & Community Relations team members and other organizations to help ensure consistency, cohesion, efficiency and risk mitigation
Provide communications guidance, insights and support during crisis response and issues management
Develop expertise in the company's media and social media monitoring program, training users and generating dashboards, reports and insights to support media relations, stakeholder engagement, and crisis response efforts
Implement communications strategies and create content that supports and reinforces an inclusive company culture
Build and maintain trusted relationships at all levels in the organization to advance the company's enterprise communication systems and strategies
Manage contracts and relationships with communications consultants, vendors, platforms and service providers
EXPERIENCE AND EDUCATION
Bachelor's degree in communications, marketing, public relations, journalism, business or related field required
10+ years of communications experience at a large or midsized company or public relations firm, including previous experience leading and delivering high visibility communications initiatives end-to-end required
5+ years of directly working with website content management systems, online coverage and conversation monitoring tools, and enterprise communications platforms strongly preferred
3+ years involvement with a company editorial process or newsroom preferred
3+ years of team leadership experience preferred
Refining/energy, manufacturing or other safety-sensitive industry experience preferred
Periodic travel required
SKILLS AND CAPABILITIES
Strong ability to communicate complex topics effectively to all types of employees and leaders, from front-line workers to executives
Advanced knowledge of internal and external communication strategies, techniques and best practices; ability to think strategically and build implementation plans that have a measurable impact
Excellent writing and content development skills, including when under pressure; demonstrated ability to present business plans, concepts, strategies and results succinctly and persuasively
Ability to establish, implement and iterate on collaborative and sustainable workflows that scale up the production, quality and impact of communications
Demonstrated capacity to be highly creative, analytical and data-driven at the same time; skilled at measuring the right things to derive usable insights
Ability to thrive in a fast-paced, continuously changing environment with a high-degree of autonomy, accountability and accuracy
Excellent collaboration skills with the ability to build strong relationships, lead a high-performing team and work effectively in a matrixed organization
Adept project manager with outstanding attention to detail; ability to manage multiple priorities and programs concurrently and with little oversight
High curiosity; eager to learn and understand a wide range of energy industry and business subject matter as well as communications technology and platforms
As an energy industry leader, our career opportunities fuel personal and professional growth.
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision‑making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
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