The Sales Coordinator supports the sales team by managing incoming leads, maintaining accurate CRM data, coordinating customer communications, and ensuring timely follow-up throughout the sales process. This role serves as a key liaison between customers, sales associates, and management while also supporting marketing and showroom operations.
Key Responsibilities
Monitor incoming leads from all sources, including websites, phones, showrooms, and social media
Enter, assign, and transfer leads in the CRM to appropriate sales associates
Track and monitor leads to ensure initial customer contact is made in a timely manner
Assist sales associates with CRM updates and data entry during time constraints
Communicate incoming inquiries and lead activity to the Sales Manager
Customer Interaction & Support
Answer incoming phone calls professionally and promptly
Assist customers with basic product information, including product names and availability
Transfer customers to available sales associates or take detailed messages when necessary
Track showroom customers to ensure timely assistance and a positive customer experience
Maintain existing customer touchpoints using approved and scripted messaging
Social Media & Marketing Support
Monitor and respond to social media inquiries and leads
Create and post daily organic social media content in alignment with company guidelines
Communicate social media leads and inquiries to the sales team and management
Training, Events & Compliance
Complete required OEM product knowledge tests and certifications
Participate in dealership/company events, shows, promotions, and training sessions as needed
Qualifications & Skills
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Customer-focused mindset with a professional demeanor
Familiarity with CRM systems and basic data entry (or ability to learn quickly)
Comfort using social media platforms for business purposes
Ability to work well in a fast-paced, team-oriented environment
Job Type:
Full-time, 40+ hrs./wk.
Schedule:
Five days a week from 8:30 AM to 5:30 PM (this is NOT a remote position)
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Key Responsibilities
Monitor incoming leads from all sources, including websites, phones, showrooms, and social media
Enter, assign, and transfer leads in the CRM to appropriate sales associates
Track and monitor leads to ensure initial customer contact is made in a timely manner
Assist sales associates with CRM updates and data entry during time constraints
Communicate incoming inquiries and lead activity to the Sales Manager
Customer Interaction & Support
Answer incoming phone calls professionally and promptly
Assist customers with basic product information, including product names and availability
Transfer customers to available sales associates or take detailed messages when necessary
Track showroom customers to ensure timely assistance and a positive customer experience
Maintain existing customer touchpoints using approved and scripted messaging
Social Media & Marketing Support
Monitor and respond to social media inquiries and leads
Create and post daily organic social media content in alignment with company guidelines
Communicate social media leads and inquiries to the sales team and management
Training, Events & Compliance
Complete required OEM product knowledge tests and certifications
Participate in dealership/company events, shows, promotions, and training sessions as needed
Qualifications & Skills
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Customer-focused mindset with a professional demeanor
Familiarity with CRM systems and basic data entry (or ability to learn quickly)
Comfort using social media platforms for business purposes
Ability to work well in a fast-paced, team-oriented environment
Job Type:
Full-time, 40+ hrs./wk.
Schedule:
Five days a week from 8:30 AM to 5:30 PM (this is NOT a remote position)
#J-18808-Ljbffr