Broker Channel Manager II
L.A. Care Health Plan, Los Angeles, California, United States, 90079
Broker Channel Manager II
Job Category: Sales & Marketing
Location: Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 12779
Salary Range:
$67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members and helping ensure members receive the right care at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary The Broker Channel Manager II is responsible for developing, managing, and growing the broker distribution channel for L.A. Care’s Dual Eligible Special Needs Plan (D-SNP) and Covered California (individual on-exchange) product lines. This position focuses on strategic partnerships with General Agencies (GAs) and independent brokers, supporting both top-down business development and field-level engagement to increase enrollment, retention, and community presence consistent with L.A. Care’s mission and compliance requirements.
The Broker Channel Manager II acts as a liaison between L.A. Care, its contracted brokers, providers, and community partners ensuring alignment of messaging, adherence to CMS and Covered California regulations, and strong collaboration in serving vulnerable and diverse populations throughout Los Angeles County.
Duties
Develop and execute broker channel strategies for D-SNP and Covered CA lines of business, focusing on enrollment growth, retention, and member satisfaction.
Partner with General Agencies to implement top-down sales training, production incentive programs, and performance tracking.
Identify and onboard high-performing agencies and brokers aligned with L.A. Care’s mission and compliance standards.
Collaborate with cross-functional key stakeholders to coordinate outreach, education, and co-branded initiatives in priority communities.
Serve as the primary point of contact for assigned General Agencies and top-producing brokers; conduct regular meetings to review sales performance, compliance expectations, and market opportunities.
Support brokers with sales tools, product training, and real-time assistance in collaboration with the Broker Support and Inside Sales teams.
Lead or participate in joint field activities with brokers, providers, and community organizations to increase visibility and education about plan offerings.
Deliver ongoing broker and GA training sessions on plan benefits, enrollment processes, and regulatory updates.
Reinforce compliance with CMS and Covered CA marketing and communication rules, including materials distribution, event standards, and beneficiary interactions.
Partner with internal compliance and quality teams to ensure accurate and ethical representation of L.A. Care products.
Collaborate with Provider Relations to align brokers with high-impact provider groups, Federally Qualified Health Centers (FQHCs), and clinics for coordinated outreach and member assistance.
Work with Community Engagement and Outreach teams to support educational and enrollment events at provider sites, Covered California storefronts, and community-based organizations.
Represent L.A. Care at industry, community, and outreach events to promote awareness and understanding of the organization’s mission and offerings.
Track broker and GA performance metrics; provide regular reports and insights to leadership on sales production, retention, and pipeline activity; recommend improvements to broker programs, processes, and communication.
Support the development of sales forecasts, annual plans, and market assessments for D-SNP and Covered CA segments.
Perform other duties as assigned.
Education
Education Required:
Associate's Degree
In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred:
Bachelor’s Degree in Business
Experience
Required:
At least 4 years of experience in health plan sales, broker relations, or channel management—preferably with Medicare Advantage, D-SNP, or ACA/Exchange products. Experience working with General Agencies and independent broker networks in a regulated health care environment.
Preferred:
Experience in Los Angeles County markets and with community-based organizations or safety-net providers.
Skills
Required:
Deep understanding of CMS and Covered California marketing and enrollment regulations.
Proven ability to manage broker relationships and drive performance through influence and collaboration.
Strong presentation, communication, and relationship-building skills across diverse stakeholder groups.
Commitment to L.A. Care’s mission to provide access to quality health care for Los Angeles County’s vulnerable and underserved populations.
Strong analytical, coaching, mentoring, and team building skills.
Ability to work effectively with diverse team members.
Excellent PC skills (MS Office), word processing and spreadsheets.
Ability to work independently, with flexibility in work hours, evening and weekends.
Great attitude, energy and enthusiasm.
Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. Languages include English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Licenses/Certifications
Required:
Life & Health Insurance License - Active, current and unrestricted California License
America's Health Insurance Plan (AHIP) Medicare Designation and Covered CA Certification (or must be obtained within 90 days from date of hire)
Medi-Cal Peer Support Specialist Certification – Ability to pass and obtain within 90 days of hire
Required Training:
Ability to pass Medi-Cal Certification, and Medicare training certification within 90 days of hire
Licenses/Certifications Preferred Physical Requirements
Light
Additional Information
Required:
Travel to offsite locations for work
Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers
a wide range of benefits including PTO, Tuition Reimbursement, Retirement Plans, Medical/Dental/Vision, Wellness Program.
Nearest Major Market:
Los Angeles
Job Segment:
Medicare, Medicaid, Healthcare
#J-18808-Ljbffr
Location: Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 12779
Salary Range:
$67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members and helping ensure members receive the right care at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary The Broker Channel Manager II is responsible for developing, managing, and growing the broker distribution channel for L.A. Care’s Dual Eligible Special Needs Plan (D-SNP) and Covered California (individual on-exchange) product lines. This position focuses on strategic partnerships with General Agencies (GAs) and independent brokers, supporting both top-down business development and field-level engagement to increase enrollment, retention, and community presence consistent with L.A. Care’s mission and compliance requirements.
The Broker Channel Manager II acts as a liaison between L.A. Care, its contracted brokers, providers, and community partners ensuring alignment of messaging, adherence to CMS and Covered California regulations, and strong collaboration in serving vulnerable and diverse populations throughout Los Angeles County.
Duties
Develop and execute broker channel strategies for D-SNP and Covered CA lines of business, focusing on enrollment growth, retention, and member satisfaction.
Partner with General Agencies to implement top-down sales training, production incentive programs, and performance tracking.
Identify and onboard high-performing agencies and brokers aligned with L.A. Care’s mission and compliance standards.
Collaborate with cross-functional key stakeholders to coordinate outreach, education, and co-branded initiatives in priority communities.
Serve as the primary point of contact for assigned General Agencies and top-producing brokers; conduct regular meetings to review sales performance, compliance expectations, and market opportunities.
Support brokers with sales tools, product training, and real-time assistance in collaboration with the Broker Support and Inside Sales teams.
Lead or participate in joint field activities with brokers, providers, and community organizations to increase visibility and education about plan offerings.
Deliver ongoing broker and GA training sessions on plan benefits, enrollment processes, and regulatory updates.
Reinforce compliance with CMS and Covered CA marketing and communication rules, including materials distribution, event standards, and beneficiary interactions.
Partner with internal compliance and quality teams to ensure accurate and ethical representation of L.A. Care products.
Collaborate with Provider Relations to align brokers with high-impact provider groups, Federally Qualified Health Centers (FQHCs), and clinics for coordinated outreach and member assistance.
Work with Community Engagement and Outreach teams to support educational and enrollment events at provider sites, Covered California storefronts, and community-based organizations.
Represent L.A. Care at industry, community, and outreach events to promote awareness and understanding of the organization’s mission and offerings.
Track broker and GA performance metrics; provide regular reports and insights to leadership on sales production, retention, and pipeline activity; recommend improvements to broker programs, processes, and communication.
Support the development of sales forecasts, annual plans, and market assessments for D-SNP and Covered CA segments.
Perform other duties as assigned.
Education
Education Required:
Associate's Degree
In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred:
Bachelor’s Degree in Business
Experience
Required:
At least 4 years of experience in health plan sales, broker relations, or channel management—preferably with Medicare Advantage, D-SNP, or ACA/Exchange products. Experience working with General Agencies and independent broker networks in a regulated health care environment.
Preferred:
Experience in Los Angeles County markets and with community-based organizations or safety-net providers.
Skills
Required:
Deep understanding of CMS and Covered California marketing and enrollment regulations.
Proven ability to manage broker relationships and drive performance through influence and collaboration.
Strong presentation, communication, and relationship-building skills across diverse stakeholder groups.
Commitment to L.A. Care’s mission to provide access to quality health care for Los Angeles County’s vulnerable and underserved populations.
Strong analytical, coaching, mentoring, and team building skills.
Ability to work effectively with diverse team members.
Excellent PC skills (MS Office), word processing and spreadsheets.
Ability to work independently, with flexibility in work hours, evening and weekends.
Great attitude, energy and enthusiasm.
Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. Languages include English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Licenses/Certifications
Required:
Life & Health Insurance License - Active, current and unrestricted California License
America's Health Insurance Plan (AHIP) Medicare Designation and Covered CA Certification (or must be obtained within 90 days from date of hire)
Medi-Cal Peer Support Specialist Certification – Ability to pass and obtain within 90 days of hire
Required Training:
Ability to pass Medi-Cal Certification, and Medicare training certification within 90 days of hire
Licenses/Certifications Preferred Physical Requirements
Light
Additional Information
Required:
Travel to offsite locations for work
Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers
a wide range of benefits including PTO, Tuition Reimbursement, Retirement Plans, Medical/Dental/Vision, Wellness Program.
Nearest Major Market:
Los Angeles
Job Segment:
Medicare, Medicaid, Healthcare
#J-18808-Ljbffr