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Customer Service Representative

ArcelorMittal, Mobile, Alabama, United States, 36624

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Overview At ArcelorMittal North America, we believe in driving our success through our people. Your achievements mean our customer and our community can rely on us to deliver to the highest of standards. We will support you to push the boundaries, forge your career path and help take our business to the next level.

Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.

Join our team.

Overview and Duties

Primary point of contact for assigned customer accounts

Fosters customer relationships and has explicit understanding of customer requirements

Responsible for the order fulfillment processes including but not limited to:

Enters customer purchase orders (such as steel/material specifications, delivery information, pricing, etc.) into using SAP in a quick and error free manner

Monitors sales activity to ensure business plan and forecast targets are not exceeded

Monitors pricing guidelines for contract and spot business; monitors billing errors to achieve 0% pricing errors

Manages inventory and monitor supply chain to meet customer expectations

Manages work queues to ensure orders are fulfilled as required

Initiates necessary actions required to resolve any obstacles between customers\' requirements and AM/NS ability to satisfy them

Decision maker within established guidelines in a fast-paced, sometimes stressful environment

Maintains open, professional communication with other departments including Sales, Technical Services, Production Planning, and Logistics regarding all aspects of customer requirements

Bachelor’s Degree in Business Administration, Marketing, Finance, or Supply Chain Management, or combination of education and related experience

Qualifications

2 to 3 years demonstrated experience in Inside Sales role preferred

Steel industry, manufacturing, or automotive industry experience preferred

Highly proficient in MS Word, PowerPoint, Excel and Outlook

SAP or other ERP system experience desired, but not required

Highly energetic and self-starter

Problem resolution and resourceful

Process improvement oriented

Demonstrates strong decision-making, analytical, and problem-solving skills

Able to competently handle a fast-paced environment, with strong organizational, multi-tasking, and prioritizing skills

Ability to deal sensitively with confidential material

Working Conditions

Admin building

Steel processing facility in Calvert, Alabama

What we’ll offer We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.

Call to action Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America, we’ll help you make your world.

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