Customer Service Representative
Zoom Drain Franchise, Raleigh, North Carolina, United States, 27601
Overview
Zoom Drain is looking for a customer service representative to join our team in our Raleigh office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
Qualifications
Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
Why Work at Zoom Drain? Because you deserve more than just a job—you deserve a career with purpose, support, and growth. At Zoom Drain, we invest in your training, celebrate your wins, and treat you like family. We do great work, we do it together, and we do it the right way.
Apply now at zoomdraincareers.com
All locations are independently owned and operated.
All applications remain confidential.
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Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
Qualifications
Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
Why Work at Zoom Drain? Because you deserve more than just a job—you deserve a career with purpose, support, and growth. At Zoom Drain, we invest in your training, celebrate your wins, and treat you like family. We do great work, we do it together, and we do it the right way.
Apply now at zoomdraincareers.com
All locations are independently owned and operated.
All applications remain confidential.
Powered by JazzHR
rXp9iHcBUv
#J-18808-Ljbffr