Customer Service Representative
24 Seven Talent, Los Angeles, California, United States, 90079
Customer Service Representative (Women’s Apparel Brand)
We’re seeking a proactive and customer-focused
Customer Service Representative
to support a growing women’s apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience.
Key Responsibilities
Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms.
Manage orders, returns, and exchanges through
Shopify
and
AfterShip .
Track and resolve shipping or fulfillment issues in coordination with the warehouse team.
Maintain accurate customer records and communication logs in
HappyFox .
Engage with the online community and assist customers via
Instagram
DMs in a brand-appropriate tone.
Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction.
Identify recurring issues or feedback trends and share insights with the leadership team to improve processes.
Qualifications
1–2 years
of experience in customer service, preferably within
apparel, retail, or e-commerce .
Proficient in
Shopify ,
Instagram ,
HappyFox , and
AfterShip
(or similar tools).
Strong written and verbal communication skills with a customer-first mindset.
Detail-oriented and highly organized, with the ability to manage multiple requests at once.
Positive, professional, and proactive attitude with a genuine passion for helping customers.
Schedule:
Full-time, 40 hours per week
Duration:
Contract through January/February 2026
#J-18808-Ljbffr
We’re seeking a proactive and customer-focused
Customer Service Representative
to support a growing women’s apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience.
Key Responsibilities
Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms.
Manage orders, returns, and exchanges through
Shopify
and
AfterShip .
Track and resolve shipping or fulfillment issues in coordination with the warehouse team.
Maintain accurate customer records and communication logs in
HappyFox .
Engage with the online community and assist customers via
DMs in a brand-appropriate tone.
Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction.
Identify recurring issues or feedback trends and share insights with the leadership team to improve processes.
Qualifications
1–2 years
of experience in customer service, preferably within
apparel, retail, or e-commerce .
Proficient in
Shopify ,
Instagram ,
HappyFox , and
AfterShip
(or similar tools).
Strong written and verbal communication skills with a customer-first mindset.
Detail-oriented and highly organized, with the ability to manage multiple requests at once.
Positive, professional, and proactive attitude with a genuine passion for helping customers.
Schedule:
Full-time, 40 hours per week
Duration:
Contract through January/February 2026
#J-18808-Ljbffr