Customer Relations Specialist
Philips International, Nashville, Tennessee, United States, 37247
Customer Relations Specialist page is loaded## Customer Relations Specialistlocations:
Nashville, Tennessee, United Statestime type:
Full timeposted on:
Posted Todayjob requisition id:
570645### Job TitleCustomer Relations Specialist### Job Description**Customer Relations Specialist-Oral Health (Nashville, TN)**The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer. This family functions as single point of contact for the customer and as a bridge between customer and the organization.**Your role:*** Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.* Take ownership to determine customers’ requirements and recommend appropriate solutions.* Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.* Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross selling products.* Effectively complete warranties, exchanges and returns in a timely manner.* Properly process account payments including credit and debit memos submissions.* Properly de-escalate situations involving dissatisfied customers, offering assistance and support towards an acceptable resolution through effective questioning and troubleshooting.* Nurture and maintain relationships with existing and potential customers to drive Net Promoters and Most Often Recommended.**You're the right fit if:*** You are calm under pressure, able to de-escalate tough situations and keep customers satisfied.* No prior experience is required; customer service experience handling high-volume calls and resolving issues is preferred.* Your skills include Microsoft Office experience; SAP and SFDC knowledge is a plus.* You have a High School Diploma or vocational certification required; Bachelor’s Degree preferred.* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .* You are a strong communicator who can handle calls with professionalism and empathy as well as a problem solver who takes ownership and finds effective solutions quickly.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.(This is an office role.)**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about .* Discover* Learn more about* Learn more about**Philips Transparency Details**The pay range for this position in (Nashville, TN) is an hourly rate of $19.47-$31.00 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Details about our benefits can be found .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.**Additional Information**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits **will not** be provided for this position.
For this position, you must reside in **or** within commuting distance to Nashville, TN**.** #LI-PH1#PERSONALHEALTH#PHOFFICEThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.
Interested candidates are encouraged to apply as soon as possible to ensure consideration.*Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.* #J-18808-Ljbffr
Nashville, Tennessee, United Statestime type:
Full timeposted on:
Posted Todayjob requisition id:
570645### Job TitleCustomer Relations Specialist### Job Description**Customer Relations Specialist-Oral Health (Nashville, TN)**The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer. This family functions as single point of contact for the customer and as a bridge between customer and the organization.**Your role:*** Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.* Take ownership to determine customers’ requirements and recommend appropriate solutions.* Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.* Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross selling products.* Effectively complete warranties, exchanges and returns in a timely manner.* Properly process account payments including credit and debit memos submissions.* Properly de-escalate situations involving dissatisfied customers, offering assistance and support towards an acceptable resolution through effective questioning and troubleshooting.* Nurture and maintain relationships with existing and potential customers to drive Net Promoters and Most Often Recommended.**You're the right fit if:*** You are calm under pressure, able to de-escalate tough situations and keep customers satisfied.* No prior experience is required; customer service experience handling high-volume calls and resolving issues is preferred.* Your skills include Microsoft Office experience; SAP and SFDC knowledge is a plus.* You have a High School Diploma or vocational certification required; Bachelor’s Degree preferred.* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .* You are a strong communicator who can handle calls with professionalism and empathy as well as a problem solver who takes ownership and finds effective solutions quickly.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.(This is an office role.)**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about .* Discover* Learn more about* Learn more about**Philips Transparency Details**The pay range for this position in (Nashville, TN) is an hourly rate of $19.47-$31.00 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Details about our benefits can be found .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.**Additional Information**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits **will not** be provided for this position.
For this position, you must reside in **or** within commuting distance to Nashville, TN**.** #LI-PH1#PERSONALHEALTH#PHOFFICEThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.
Interested candidates are encouraged to apply as soon as possible to ensure consideration.*Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.* #J-18808-Ljbffr