Full-Time | Remote (In-Person Training in Minneapolis, MN)
Pay Range: $18–$23/hour
Company:
Brick, Inc. is a boutique digital marketing and technology company headquartered in Minneapolis. We blend creativity, innovation, and collaboration to help businesses plan, launch, and grow impactful digital marketing campaigns.
Our flagship product, BrickAI, is an AI-powered advertising platform that enables businesses to manage and optimize digital campaigns without the complexity or overhead of a traditional agency. As BrickAI continues to grow, we are building a dedicated product team focused on customer experience, platform quality, and long-term scalability.
Our team includes marketers, technologists, designers, and customer-focused problem solvers who care deeply about building tools that actually work in the real world.
Role
Brick, Inc. is hiring a Customer Service Representative to support customers using the BrickAI platform. This is a full-time, remote role, with 10–15 business days of in-person training in Minneapolis, MN to ensure deep product understanding and team alignment. This role is not a traditional call-center position. You will work directly with customers using a live SaaS product, helping them onboard, troubleshoot issues, and get the most value out of BrickAI—while providing feedback that directly informs product improvements. What You'll Do
Serve as the first point of contact for BrickAI customers via email, chat, and scheduled calls Assist customers with onboarding, platform navigation, and campaign setup Resolve customer questions and issues efficiently and professionally Identify patterns in customer feedback, recurring issues, and feature requests Collaborate with Product, Engineering, and Sales teams to improve customer experience and service quality Maintain accurate records of customer interactions and resolutions Help document support processes, FAQs, and best practices as the platform evolves Qualifications
Customer Service or Customer Support experience Strong communication, active listening, and problem-solving skills Ability to explain technical or product-related concepts clearly and simply A customer-first mindset with a focus on satisfaction and outcomes Comfort working with software platforms and digital tools Ability to work independently in a remote environment while collaborating with a team Experience with CRM tools is a plus Experience with SaaS, marketing platforms, or digital advertising is a plus High school diploma or equivalent required; additional education or certifications are a bonus Training
Fully remote role after onboarding In-person training in Minneapolis, MN for the first 10–15 business days Company-provided computer with all required software and tools Compensation
Hourly pay range:
$18–$23/hour , based on experience Full-time position Health, dental, and 401(k) benefits available Growth opportunities as BrickAI and the product team scale Why Brick
Be part of a growing AI-powered product from the ground up Direct exposure to product development and customer-driven innovation A collaborative, fast-moving team with real ownership and impact Opportunity to grow into senior support, customer success, or product operations roles
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Brick, Inc. is hiring a Customer Service Representative to support customers using the BrickAI platform. This is a full-time, remote role, with 10–15 business days of in-person training in Minneapolis, MN to ensure deep product understanding and team alignment. This role is not a traditional call-center position. You will work directly with customers using a live SaaS product, helping them onboard, troubleshoot issues, and get the most value out of BrickAI—while providing feedback that directly informs product improvements. What You'll Do
Serve as the first point of contact for BrickAI customers via email, chat, and scheduled calls Assist customers with onboarding, platform navigation, and campaign setup Resolve customer questions and issues efficiently and professionally Identify patterns in customer feedback, recurring issues, and feature requests Collaborate with Product, Engineering, and Sales teams to improve customer experience and service quality Maintain accurate records of customer interactions and resolutions Help document support processes, FAQs, and best practices as the platform evolves Qualifications
Customer Service or Customer Support experience Strong communication, active listening, and problem-solving skills Ability to explain technical or product-related concepts clearly and simply A customer-first mindset with a focus on satisfaction and outcomes Comfort working with software platforms and digital tools Ability to work independently in a remote environment while collaborating with a team Experience with CRM tools is a plus Experience with SaaS, marketing platforms, or digital advertising is a plus High school diploma or equivalent required; additional education or certifications are a bonus Training
Fully remote role after onboarding In-person training in Minneapolis, MN for the first 10–15 business days Company-provided computer with all required software and tools Compensation
Hourly pay range:
$18–$23/hour , based on experience Full-time position Health, dental, and 401(k) benefits available Growth opportunities as BrickAI and the product team scale Why Brick
Be part of a growing AI-powered product from the ground up Direct exposure to product development and customer-driven innovation A collaborative, fast-moving team with real ownership and impact Opportunity to grow into senior support, customer success, or product operations roles
#J-18808-Ljbffr