Overview
Summary:
The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved. Responsibilities
Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies. Respond in a timely and accurate manner to routine customer service calls, ensuring that residential service issues and concerns are treated in a respectful and professional manner. Effectively respond to routine issues regarding general residential service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues. Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible. Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes. Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution. Follow and comply with all safety policies. Additional duties as assigned. Qualifications
Education/ And Or Experience High School diploma Minimum of 3 years of related experience required. Experience in the Solid Waste Industry preferred. Specialized Knowledge Required Strong organizational skills and ability to work in high-volume, fast-paced environment. Ability to work effectively and efficiently within a team environment. Microsoft Office Ability to complete projects and assignments with minimal direction from leadership. Physical Demands
Light lifting (50 pounds), office environment Work Environment
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. Travel: As required for position.
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Summary:
The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved. Responsibilities
Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies. Respond in a timely and accurate manner to routine customer service calls, ensuring that residential service issues and concerns are treated in a respectful and professional manner. Effectively respond to routine issues regarding general residential service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues. Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible. Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes. Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution. Follow and comply with all safety policies. Additional duties as assigned. Qualifications
Education/ And Or Experience High School diploma Minimum of 3 years of related experience required. Experience in the Solid Waste Industry preferred. Specialized Knowledge Required Strong organizational skills and ability to work in high-volume, fast-paced environment. Ability to work effectively and efficiently within a team environment. Microsoft Office Ability to complete projects and assignments with minimal direction from leadership. Physical Demands
Light lifting (50 pounds), office environment Work Environment
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. Travel: As required for position.
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