Personal Banker I - Marlborough Branch (74000)
Bankmainstreet, Marlborough, Massachusetts, us, 01752
# Personal Banker I - Marlborough Branch (74000)Headquarters - Marlborough, MA 01752**Title:** Personal Banker I
**Department:** Branch**Location:** Marlborough Branch* Manages the opening of various deposit accounts, ensuring the necessary documentation is complete and properly filed.* Demonstrates a proactive approach to cross-selling bank products, making tailored recommendations to meet customer needs. Addresses basic inquiries and redirects complex issues to the appropriate channels.* Skillfully manages phone inquiries related to account activity and balances.* Maintains and organizes the teller workstation, ensuring an adequate supply of cash, forms, and other essentials for daily operations.* Executes a diverse array of customer transactions, including deposits, withdrawals, cash disbursements, loan and mortgage payments, check processing, money order issuance, and account transfers.* Delivers a wide range of customer services, such as handling change of address requests, re-pinning debit cards, adding notes to customer accounts, and assisting with Certificate of Deposit renewals.* Upholds meticulous record-keeping practices and conducts accurate end-of-shift balancing procedures, promptly reporting any discrepancies to supervisors.* Cultivates an in-depth understanding of bank policies, products, and services and continuously updates this knowledge through participation in seminars and courses.* Adheres to established bank security procedures concerning cash levels, check cashing, and transaction processing.* Adapts to various roles, including operating a Customer Service desk, lobby window, or drive-up services, as needed.* Maintains a well-organized work area, ensuring efficiency and cleanliness.* random monthly cash drawer audits and alarm testing in line with the Branch Manager's monthly report.* Professionally and promptly handles customer problems and complaints, coordinating appropriate follow-up actions.* Directs consumer loan requests to the relevant branch personnel, while maintaining a basic knowledge of the bank's consumer loan products.* Upholds a record of regular and consistent attendance to sustain high standards of customer service. Occasionally participates in before/after hours and weekend community events.* Ensures compliance with Bank Secrecy Act regulations and internal/operational risk controls, attending mandatory training sessions and completing required online courses.* Exemplifies adherence to all company policies and serves as a role model in policy compliance.* Occasionally travels locally for bank-related purposes, including staff meetings, training, business calls, networking, and community/marketing events.* Periodically participates in community events outside regular business hours, as needed.* Regular and consistent attendance is required in order to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.* In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.* The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.* Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.* High School diploma or equivalent, banking courses and/or related work experience* Basic product knowledge* Proficient in Microsoft Office Suite products* Means and mode to travel to any of Main Street Bank’s locations as needed on an occasional basis.* Solid understanding and application of administration activities and ability to operate standard office equipment* Continuous desire to learn and improve* Excellent Communication Skills (written and verbal)* Accurate attention to detail* Self-Monitoring* Professionalism* Adaptability* Responsiveness* Independent* Team orientated* Confidentiality & Discretion* Organizational Skills* Sound Judgement* Proficient Prioritization skills* Resourceful* Computer* The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank.Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity. #J-18808-Ljbffr
**Department:** Branch**Location:** Marlborough Branch* Manages the opening of various deposit accounts, ensuring the necessary documentation is complete and properly filed.* Demonstrates a proactive approach to cross-selling bank products, making tailored recommendations to meet customer needs. Addresses basic inquiries and redirects complex issues to the appropriate channels.* Skillfully manages phone inquiries related to account activity and balances.* Maintains and organizes the teller workstation, ensuring an adequate supply of cash, forms, and other essentials for daily operations.* Executes a diverse array of customer transactions, including deposits, withdrawals, cash disbursements, loan and mortgage payments, check processing, money order issuance, and account transfers.* Delivers a wide range of customer services, such as handling change of address requests, re-pinning debit cards, adding notes to customer accounts, and assisting with Certificate of Deposit renewals.* Upholds meticulous record-keeping practices and conducts accurate end-of-shift balancing procedures, promptly reporting any discrepancies to supervisors.* Cultivates an in-depth understanding of bank policies, products, and services and continuously updates this knowledge through participation in seminars and courses.* Adheres to established bank security procedures concerning cash levels, check cashing, and transaction processing.* Adapts to various roles, including operating a Customer Service desk, lobby window, or drive-up services, as needed.* Maintains a well-organized work area, ensuring efficiency and cleanliness.* random monthly cash drawer audits and alarm testing in line with the Branch Manager's monthly report.* Professionally and promptly handles customer problems and complaints, coordinating appropriate follow-up actions.* Directs consumer loan requests to the relevant branch personnel, while maintaining a basic knowledge of the bank's consumer loan products.* Upholds a record of regular and consistent attendance to sustain high standards of customer service. Occasionally participates in before/after hours and weekend community events.* Ensures compliance with Bank Secrecy Act regulations and internal/operational risk controls, attending mandatory training sessions and completing required online courses.* Exemplifies adherence to all company policies and serves as a role model in policy compliance.* Occasionally travels locally for bank-related purposes, including staff meetings, training, business calls, networking, and community/marketing events.* Periodically participates in community events outside regular business hours, as needed.* Regular and consistent attendance is required in order to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.* In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.* The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.* Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.* High School diploma or equivalent, banking courses and/or related work experience* Basic product knowledge* Proficient in Microsoft Office Suite products* Means and mode to travel to any of Main Street Bank’s locations as needed on an occasional basis.* Solid understanding and application of administration activities and ability to operate standard office equipment* Continuous desire to learn and improve* Excellent Communication Skills (written and verbal)* Accurate attention to detail* Self-Monitoring* Professionalism* Adaptability* Responsiveness* Independent* Team orientated* Confidentiality & Discretion* Organizational Skills* Sound Judgement* Proficient Prioritization skills* Resourceful* Computer* The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank.Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity. #J-18808-Ljbffr