Join Our Team!
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Benefits Start Day 1 Ready to reach your potential? It's time to look at Taylor.
Your Hours: Monday - Friday, 8:00am - 5pm in-office Your Opportunity: Taylor Enterprise Solutions, a Taylor Corporation company, is seeking a
Customer Service Representative (CSR)
to join the team in Hutchins, TX. The CSR establishes and maintains relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
Your Responsibilities:
Guarantee satisfaction and value for our customers
Contribute to a work environment that fosters pride in being part of a winning team.
Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards.
A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communication - written, verbal and in-person - professionally, proactively and efficiently
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Coordination of projects and complex customer deliverables
You Must Have:
The ability to understand and appropriately use the company pricing system and policies.
The ability to understand and help the customer articulate their needs.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Autonomously manage and own numerous multiple-solution customers and related demands with ease.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
We Would Also Prefer:
High School education or above with 2 years of college
3 years of related / relevant experience in position or specialization.
Print, marketing or promotional product experience
Salesforce.com knowledge a plus.
Strong MS Office skills with emphasis on Excel and Outlook.
Advanced computer experience and ability to implement new technologies.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
#J-18808-Ljbffr
Benefits Start Day 1 Ready to reach your potential? It's time to look at Taylor.
Your Hours: Monday - Friday, 8:00am - 5pm in-office Your Opportunity: Taylor Enterprise Solutions, a Taylor Corporation company, is seeking a
Customer Service Representative (CSR)
to join the team in Hutchins, TX. The CSR establishes and maintains relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
Your Responsibilities:
Guarantee satisfaction and value for our customers
Contribute to a work environment that fosters pride in being part of a winning team.
Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards.
A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communication - written, verbal and in-person - professionally, proactively and efficiently
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Coordination of projects and complex customer deliverables
You Must Have:
The ability to understand and appropriately use the company pricing system and policies.
The ability to understand and help the customer articulate their needs.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Autonomously manage and own numerous multiple-solution customers and related demands with ease.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
We Would Also Prefer:
High School education or above with 2 years of college
3 years of related / relevant experience in position or specialization.
Print, marketing or promotional product experience
Salesforce.com knowledge a plus.
Strong MS Office skills with emphasis on Excel and Outlook.
Advanced computer experience and ability to implement new technologies.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
#J-18808-Ljbffr