CUSTOMER SERVICE REPRESENTATIVE I - 73005547
People First Service Center, Fort Lauderdale, Florida, us, 33336
CUSTOMER SERVICE REPRESENTATIVE I – 73005547
Agency: Department of Revenue
Position Number: 73005547
Salary: $38,760.36 – $49,501.08 Annually plus $1,268.76 CAD
Job Summary:
This position performs customer support using telephone, in‑person, chat, or email for child support cases. The role requires critical thinking and strong problem‑solving skills.
Responsibilities:
Initiate and respond to requests
Coordinate with internal and external partners
Research and resolve case issues
Gather information and analyze case data to determine next steps
Interview customers in person and/or over the telephone
Interact with other states, employers, and other business partners
Make decisions based on case information and provided documentation
Minimum Requirements:
Experience processing information using a computer system
Experience conducting research and analyzing information to make decisions
Experience communicating with others to gather information
Substitutions:
Relevant education may substitute for required experience
Preferences:
Experience with negotiation techniques in a business setting
Special Notes:
This is a full‑time position, standard workday 8 am–5 pm, Monday through Friday
This position may require work outside regular schedule, if needed
This role is eligible for part‑time telework after training and proficiency
Applicants must ensure all employment history is listed in detail and chronological order
Gaps of employment 6 months or more must be addressed on application
Location: Fort Lauderdale, FL 33301
Benefits:
Health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays, retirement savings, vision and dental insurance.
Equal Opportunity Employer
Veterans’ Preference
#J-18808-Ljbffr
Position Number: 73005547
Salary: $38,760.36 – $49,501.08 Annually plus $1,268.76 CAD
Job Summary:
This position performs customer support using telephone, in‑person, chat, or email for child support cases. The role requires critical thinking and strong problem‑solving skills.
Responsibilities:
Initiate and respond to requests
Coordinate with internal and external partners
Research and resolve case issues
Gather information and analyze case data to determine next steps
Interview customers in person and/or over the telephone
Interact with other states, employers, and other business partners
Make decisions based on case information and provided documentation
Minimum Requirements:
Experience processing information using a computer system
Experience conducting research and analyzing information to make decisions
Experience communicating with others to gather information
Substitutions:
Relevant education may substitute for required experience
Preferences:
Experience with negotiation techniques in a business setting
Special Notes:
This is a full‑time position, standard workday 8 am–5 pm, Monday through Friday
This position may require work outside regular schedule, if needed
This role is eligible for part‑time telework after training and proficiency
Applicants must ensure all employment history is listed in detail and chronological order
Gaps of employment 6 months or more must be addressed on application
Location: Fort Lauderdale, FL 33301
Benefits:
Health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays, retirement savings, vision and dental insurance.
Equal Opportunity Employer
Veterans’ Preference
#J-18808-Ljbffr