What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
In office at 6535 SH 161 Irving Texas 75063
$18.00 per hour + Quarterly Bonus!
Full time position
Training Hours: Monday to Friday 8:00am to 4:30pmCST for 4 weeks
Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST
What Will You Be Doing:
Successfully complete a 6+ week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary.
Qualifications:
0-1 years related work experience.
Inbound call center experience in the health insurance industry.
High school diploma or GED.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.
What We Can Offer YOU! To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
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In office at 6535 SH 161 Irving Texas 75063
$18.00 per hour + Quarterly Bonus!
Full time position
Training Hours: Monday to Friday 8:00am to 4:30pmCST for 4 weeks
Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST
What Will You Be Doing:
Successfully complete a 6+ week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary.
Qualifications:
0-1 years related work experience.
Inbound call center experience in the health insurance industry.
High school diploma or GED.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.
What We Can Offer YOU! To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
#J-18808-Ljbffr