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Location: Erie, PA\nDuration: 4+ months\nShift: 4:00 PM to 10:30 PM - Saturday, Sunday and Holidays\nPA/NY driver's license will work on holidays no matter the day of the week\nProfessional summary: The route service representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an ambassador...

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Location: Erie, PA\nDuration: 4+ months\nShift: 4:00 PM to 10:30 PM - Saturday, Sunday and Holidays\nPA/NY drive...","location","Erie, Pennsylvania, United States, 16501","companyName","Staffing","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=BD3095E4E9216C2AAB197E75BD5F4B09&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=DE65997838F421AC14021F59FEA25520","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Staffing","isManualPosted","costPerClick",0.17,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2383291876-logistics-route-service-representative","strippedDescription","Route Service RepresentativeLocation: Erie, PA\nDuration: 4+ months\nShift: 4:00 PM to 10:30 PM - Saturday, Sunday and Holidays\nPA/NY driver's license will work on holidays no matter the day of the week\nProfessional summary: The route service representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an ambassador...","parsedLocation",{"_464":465,"_466":467,"_468":469,"_470":191,"_471":191,"_472":473},"city","Erie","state","Pennsylvania","country","United States","street1","street2","postal_code","16501","displayPublishedAt","5 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Staffing","searchLocationPath","/jobs?location=Erie%2C+Pennsylvania%2C+United+States%2C+16501","searchTitlePath","/jobs?keyword=Logistics+-+Route+Service+Representative","featuredCompany",{"_422":487,"_15":488,"_489":425,"_74":490,"_491":492,"_240":493,"_439":494,"_495":-5,"_496":-5,"_497":-5,"_498":-5,"_499":500,"_501":502,"_449":490,"_457":503,"_451":490},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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The Route Service Representative (RSR) is the face of Company to the public, our customers and acts as an Ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.\nDuties and Responsibilities:\nResponsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company/Regional/Logistics policies and procedures.\nResponsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.\nResponsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.\nEnsure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.\nFollow route as scheduled/sequenced while allowing for will-call stops and special pickups.\nMaintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.\nFollow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.\nPlace \"Door Hanger\" for will-call clients with no specimens out. Place \"Door Hanger\" for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.\nCommunicate with Dispatch before leaving an area to ensure will-calls have been cleared.\nKeep route information, sequencing and all client notes up to date.\nAttendance and punctuality in meetings and training sessions.\nMeet all training requirements in a timely manner as assigned.\nProperly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.\nDocument and provide appropriate client satisfaction information to Logistics Management.\nMaintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.\nDemonstrate Everyday Excellence in the Company Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.\nJob Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills):\nRequired Work Experience: Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.\nPreferred Work Experience: 1 year of experience in a customer service, logistics, or delivery related job strongly preferred.\nPhysical and Mental Requirements:\nPosition requires travel\nExtensive use of phone and hand held device (PC)\nProlonged standing/sitting/walking/driving\nFine dexterity with hands/steadiness\nAble to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time\nAbility to communicate effectively in English with clients, supervisors and peers\nVision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios\nBalancing\nBending/kneeling\nPushing/pulling\nReaching/twisting\nKnowledge:\nGeneral computer knowledge and experience with handheld scanner equipment preferred.\nSkills:\nStrong customer service skills\nStrong interpersonal skills\nStrong problem-solving skills\nStrong sense of collaboration\nStrong communication skills\nStrong decision-making skills\nCustomer Focus\nIntegrity\nTrust\nAct with a Sense of Urgency/Importance\nApproachable\nService driven\nSincere\nComposure\nProfessionalism\nHonesty\nRespect\nPatience\nKnowledgeable\nHumorous\nSelf-Development\nInforming\nDrive for Results

","Route Service Representative

The Route Service Representative (RSR) is the face of Company to the public, our customers and acts as an Amb...","Route Service Representative (US Citizen)- Erie, Pennsylvania -",["B","2413252534"],"Work at Clearance Jobs","3 days ago","/jobs/2413252534-route-service-representative-us-citizen-erie-pennsylvania","/jobs?keyword=Clearance+Jobs","/jobs?keyword=Route+Service+Representative+%28US+Citizen%29-+Erie%2C+Pennsylvania+-",{"_426":425,"_430":521,"_449":450,"_441":522,"_240":523,"_437":524,"_424":425,"_111":525,"_428":191,"_429":191,"_451":450,"_439":440,"_422":526,"_452":527,"_427":127,"_474":528,"_457":529,"_476":525,"_477":440,"_479":530,"_481":482,"_483":531},["D",1770346800000],"Monogram Health, Inc","Field Sales Representative- Erie, PA

At Monogram Health, we are transforming care for high-risk patients with multiple chronic conditions, and as a Field Sales Representative, you are at the heart of that mission. In this role, you will engage face-to-face with Monogram-eligible patients who could benefit from our services but are not currently enrolled in our program. By educating patients on Monogram, answering their questions, and building their trust, you'll help connect them to life-changing care. Your outreach has the power to dramatically improve someone's health, well-being, and quality of life, making every visit an opportunity to make a meaningful difference.\nWe're seeking a highly motivated and energetic Field Sales Representative to join our growing sales outreach team. This role is ideal for someone who thrives in face-to-face environments, enjoys being on the move, and is passionate about creating lasting customer relationships. You'll be the face of our brand, actively engaging with potential members in their homes on a daily basis.\nWhat You'll Do:\nConduct daily in-person outreach to high-risk, hard-to-reach patients by visiting their homes unannounced and educating them in-person about the Monogram Health program\nProactively schedules and completes at least 10 home visits daily\nDrive a designated territory daily to engage new and existing members\nMeet or exceed sales targets and KPIs\nFacilitate a high completion rate of scheduled visits\nCollaborate with internal sales and marketing teams to optimize outreach strategies\nMaintain accurate records in CRM systems\nWhat We're Looking For:\nPrevious experience as a Field Sales Rep, SDR, BDR, Account Executive, or similar is helpful but not required\nComfortable with outdoor, door-to-door, or on-location outreach\nMust have a valid driver's license and reliable vehicle for travel and willingness to travel heavily daily\nStrong interpersonal and communication skills\nHigh level of self-motivation and independence\nResults-driven, with a hunter mentality\nAbility to adapt to different customer types and field scenarios\nTech-savvy enough to manage CRM updates, email follow-ups, and basic reporting\nWhy Join Us?\nCompetitive compensation with performance bonuses\nMileage reimbursement\nComprehensive training and sales support\nChance to make a visible impact in the community and with customers\nReady to hit the ground running and make sales happen face-to-face? Apply today!\nMonogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.\nMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counseling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.\nMonogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

","Field Sales Representative- Erie, PA

At Monogram Health, we are transforming care for high-risk patients with multiple chronic conditions,...","Field Sales Representative- Erie, PA",["B","2453293159"],"Work at Monogram Health, Inc","8 hours ago","/jobs/2453293159-field-sales-representative-erie-pa","/jobs?keyword=Monogram+Health%2C+Inc","/jobs?keyword=Field+Sales+Representative-+Erie%2C+PA",{"_426":425,"_430":533,"_449":450,"_441":534,"_240":535,"_437":536,"_424":425,"_111":537,"_428":191,"_429":191,"_451":450,"_439":440,"_422":538,"_452":539,"_427":127,"_474":540,"_457":541,"_476":537,"_477":440,"_479":542,"_481":482,"_483":543},["D",1770170400000],"Ecolab","Territory Representative

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.\nOur Quick Service Restaurants team is the global leader in cleaning, sanitation, and food safety solutions to the Quick Service Restaurant industry. We focus on developing specialized programs and providing industry-specific expertise that help improve our customers' operations and deliver clean, safe, and efficient sites. With a global force of highly trained sales and service associates, we are committed to delivering comprehensive, value-added offerings and professional, personal service to ensure food safety and brand consistency across the biggest limited-service and fast-casual restaurants in the world.\nEcolab is seeking a Territory Representative to join our Global Quick Service Restaurant team in Erie, PA. In this customer-facing role, you'll deliver Ecolab's industry-leading cleaning and sanitation programs, identify food safety risks, and help prevent the spread of foodborne illnesses. You'll manage a territory of customers, grow sales through service excellence and new product introductions, install and maintain equipment, and provide hands-on training and audits that drive operational success and customer satisfaction.\nHow You'll Make an Impact:\nQuick Services Restaurants (QSR):\nInstall equipment including: ware wash machines, water filtration systems, 3-compartment and mop sinks for new and existing customers\nMaintain equipment and collateral to ensure proper function and appearance\nComplete site survey and make recommendations for improvements\nComplete required Ecolab QSR visit reports based on the customer's mandated visit frequency (annually, quarterly, biannual, etc.)\nFacilitate the sale of Ecolab products by making suggestions for improvements with existing products and new innovations\nTrain customers on use of Ecolab products and services\nMaintain positive relationships with customers by evaluating their needs with a focus on sales opportunities\nPosition Details:\nThis is a field-based position and may require travel to the following locations and surrounding areas: Albion, PA\nOvernight Travel: 1-2 overnights per month\nWeekend Coverage: Responsible for weekend coverage 1 in every 15 weeks\nWhat's Unique About This Role:\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\nPaid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training\nCompany-paid vehicle for business and personal use, where applicable\nPlan and manage your schedule in an independent work environment\nBe part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment\nMinimum Qualifications:\nHigh School Diploma or GED\n4 years of outside sales or industry related (foodservice, hospitality, etc.) experience\nDue to the nature and hours of the work, must be 21 years of age or older\nPosition requires a current and valid Driver's License with no restrictions\nAvailability to provide emergency call assistance which may occur at night, on weekends, and over holidays\nNo Immigration Sponsorship available for this position\nPhysical Requirements of Position:\nLifting and carrying up to 50 pounds\nDriving and/or flying to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification\nWorking in a variety of conditions including confined spaces, damp/dusty areas, and extreme temperatures\nClimbing ladders and performing physical tasks such as stooping, kneeling, crouching, reaching, and standing for extended periods\nPreferred Qualifications:\nBachelor's Degree\nMechanical experience (plumbing, electrical) and experience troubleshooting and repairing equipment\nFood safety knowledge/experience or CP-FS certification\nMilitary experience\nPrevious business to business sales experience\nWhat's in it For You:\nStarting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!\nThe opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.\nThe ability to make an impact and shape your career with a company that is passionate about growth.\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.\nCompany Overview:\nAt Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. With over 100 years in business, we leverage our collective strengths and resources to drive $16 billion in annual sales and support over 48,000 associates. Ecolab delivers comprehensive solutions and personalized service to customers in the food, healthcare, hospitality, and industrial markets across more than 170 countries. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.\nAnnual or Hourly Compensation Range: The total Compensation range for this position is $58,700-$88,100 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.\nPotential Customer Requirements Notice: To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:\nUndergo additional background screens and/or drug/alcohol testing for customer credentialing.\nBe fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.\nAmericans with Disabilities Act (ADA): Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

","Territory Representative

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in ...","Territory Representative",["B","2427294366"],"Work at Ecolab","2 days ago","/jobs/2427294366-territory-representative","/jobs?keyword=Ecolab","/jobs?keyword=Territory+Representative",{"_426":425,"_430":545,"_449":450,"_441":546,"_240":547,"_437":548,"_424":425,"_111":549,"_428":191,"_429":191,"_451":450,"_439":550,"_422":551,"_452":552,"_427":127,"_474":553,"_457":554,"_476":549,"_477":550,"_479":555,"_481":556,"_483":557},["D",1769601600000],"S&T Bank","Work Location & Hours

Work Location:

Derry Office, 100 South Chestnut St., Derry, PA 15627.\nLatrobe Route 30, 3884 US-30, Latrobe, PA 15650.\nOffice Hours:

Derry Office: Monday - Friday 9:00 am – 4:00 pm. Latrobe Route 30: Monday - Thursday 8:30 am – 5:00 pm; Friday 8:30 am – 6:00 pm; Saturday 9:00 am – 12:00 pm.

*Must be flexible around branch hours.*\nFunction

Operates a customer service window to provide customers with exceptional service on a variety of transactions, and provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Assists the Solution Center division by supporting external and internal customer telephone inquiries and research requests in a timely, courteous, and professional manner.\nDuties And Responsibilities

Head Teller\nProves competencies in bank operations and demonstrates operational excellence by:\nEstablishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual\nUse of Bank’s Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner.\nUtilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).\nAccepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.\nProcessing deposits and withdrawals and performing related duties.\nProviding additional customer services, which may include bank money orders, and other services.\nAccepting various loan payments or other types of payments.\nBalancing cash window daily.\nEnsures completion of ATM balancing & settlements daily.\nEnsures completion of Vault balancing daily.\nHaving satisfactory Operation Assessment Readiness audit. (OAR)\nDemonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.\nWorks directly with and supports branch leadership.\nContributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management\nExecutes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.\nUtilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.\nIdentifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services. Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability.\nProvides services including processing night deposits, mail deposits and safe deposit admittance as needed.\nPerforms duties in support of branch operations, such as monthly reports, reconcilements, and logs.\nUse resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance.\nService Consultant\nAssists the Solution Center division by supporting the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions:\nPromptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.\nProviding customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties.\nProviding professional written correspondence to customers when necessary.\nAnswers incoming customer service calls to include but are not limited to:\nInquiries regarding deposit and loan accounts\nAccount maintenance requests, including but not limited to: change of address, check ordering, related/unrelated account transfers, and stop payments\nResponsible for closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion, and removing VAU\nOnline banking and mobile banking inquiries, including but are not limited to: enrolling new users, registering computers, unlocking accounts, online statements, and BillPay issues as well as assistance with BillPay limit increases. Furthermore, TFC’s should be familiar with all eligible cell phone and tablet types.\nUtilizing Financial Intelligence Group standards to detect suspicious callers and activity in order to combat fraud and minimize bank losses.\nAssists the Branch Administration Department by identifying and reporting quality service concerns that may become apparent through customer interactions.\nUses appropriate Customer Service/Sales/Correspondence Software to streamline process and improve efficiency.\nRefers customers with opening a deposit and/or loan account over the telephone to a Personal Banker.\nAssists and encourages the sales process within the Solution Center Service.\nGeneral\nMaintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.\nAttends and successfully completes training as needed (virtual, in-person, online BVS, etc.)\nAssumes additional duties as required.\nEducation

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.\nExperience

Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required.\nPhysical Demands

Operates a keypad device: 90% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 50% of the business day. Specific vision requirements include close vision of 18\"-20\" for computer work for a period of up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)\nSalary Range\n$15.00 - $26.44

#J-18808-Ljbffr\n","Work Location & Hours

Work Location:

Derry Office, 100 South Chestnut St., Derry, PA 15627.\nLatrobe Route 30, 3884 US-30, Latrobe...","Head Teller Service Consultant","Latrobe, Pennsylvania, United States",["B","2326457018"],"Work at S&T Bank","8 days ago","/jobs/2326457018-head-teller-service-consultant","/jobs?keyword=S%26T+Bank","/jobs?location=Latrobe%2C+Pennsylvania%2C+United+States","/jobs?keyword=Head+Teller+Service+Consultant",{"_426":425,"_430":559,"_449":450,"_441":560,"_240":561,"_437":562,"_424":425,"_111":549,"_428":191,"_429":191,"_451":450,"_439":563,"_422":564,"_452":565,"_427":127,"_474":540,"_457":566,"_476":549,"_477":563,"_479":567,"_481":568,"_483":557},["D",1770130800000],"S&T Bancorp","Work Location & Hours:\nDerry Office:\n100 South Chestnut St.\nDerry, PA 15627\nDerry Office Work Hours:\nMonday - Friday 9:00 am - 4:00 pm\nLatrobe Route 30:\n3884 US-30\nLatrobe, PA 15650\nLatrobe Route 30 Work Hours:\nMonday - Thursday 8:30 am - 5:00 pm\nFriday 8:30 am - 6:00 pm\nSaturday 9:00 am - 12:00 pm\n*Must be flexible around branch hours.*\nFunction:

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Assists the Solution Center division by supporting external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner.\nDuties and Responsibilities:\nHead Teller:\nProves competencies in bank operations and demonstrates operational excellence by:\nEstablishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual

Use of Bank's Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner.

Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).

Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.

Processing deposits and withdrawals and performing related duties.

Providing additional customer services, which may include bank money orders, and other services.

Accepting various loan payments or other types of payments.

Balancing cash window daily.

Ensures completion of ATM balancing & settlements daily.

Ensures completion of Vault balancing daily.

Having satisfactory Operation Assessment Readiness audit. (OAR)

Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.

Works directly with and supports branch leadership.

Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management\nExecutes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers.

Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.

Identifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services. Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability.

Provides services including processing night deposits, mail deposits and safe deposit admittance as needed.

Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs.\nUse resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance.

Service Consultant:\nAssists the Solution Center division by supporting the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions:\nPromptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.

Providing customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties.

Providing professional written correspondence to customers when necessary.

Answers incoming customer service calls to include but are not limited to:\nInquiries regarding deposit and loan accounts

Account maintenance requests, including but are not limited to: change of address, check ordering, related/unrelated account transfers, and stop payments

Responsible for closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion, and removing VAU

Online banking and mobile banking inquiries, including but are not limited to: enrolling new users, registering computers, unlocking accounts, online statements, and BillPay issues as well as assistance with BillPay limit increases. Furthermore, TFC's should be familiar with all eligible cell phone and tablet types.

Utilizing Financial Intelligence Group standards to detect suspicious callers and activity in order to combat fraud and minimize bank losses.

Assists the Branch Administration Department by identifying and reporting quality service concerns that may become apparent through customer interactions.

Uses appropriate Customer Service/Sales/Correspondence Software to streamline process and improve efficiency.

Refers customers with opening a deposit and/or loan account over the telephone to a Personal Banker.

Assists and encourages the sales process within the Solution Center Service.

General:\nMaintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

Assumes additional duties as required.

Education:\nRequires a high school diploma or equivalent, plus specialized training or a two-year degree.\nExperience:\nTwo to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required.\nPhysical Demands:\nOperates a keypad device: 90% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 50% of the business day. Specific vision requirements include close vision of 18\"-20\" for computer work for a period of up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)\nSalary Range:\n$15.00 - $26.44\n","Work Location & Hours:\nDerry Office:\n100 South Chestnut St.\nDerry, PA 15627\nDerry Office Work Hours:\nMonday - Friday 9:00 am - 4:00 pm\nLatrobe Rout...","Derry, Pennsylvania, United States, 15627",["B","2420428101"],"Work at S&T Bancorp","/jobs/2420428101-head-teller-service-consultant","/jobs?keyword=S%26T+Bancorp","/jobs?location=Derry%2C+Pennsylvania%2C+United+States%2C+15627","actionData","errors"]