CSR II - Inside Sales
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution. Job Description
Do you possess these important qualitiesan unwavering commitment to
customer service , an unstoppable
drive
to exceed expectations, and a relentless
pursuit of excellence
in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry! The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. As a Customer Service Representative, you will be expected to: Thoroughly understand all product capabilities, features and benefits as well as Summit's market conditions, product warranties and services. Assist customers over the phone, internet, email or in person with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed. Summit will help you achieve your goals by: Providing all of the tools and incentives necessary to take control of your career including: Rigorous on the job and online
training programs
that prepare you for a career in our industry Result-driven and customer-oriented team and work environment Opportunity for advancement Monthly profit-sharing Comprehensive
benefits
including medical, dental, vision, paid vacation, and more! Qualifications
As an ideal candidate you will have: High level of technical aptitude. One or more year(s) of experience in counter sales at an electrical distributor Proficiency in
Microsoft Office
Suite, Adobe Acrobat, Bid Manager and similar programs Strong
customer service
orientation
both external and internal. Exceptional
follow up
skills. A strong
attention to detail
and be
well organized
. Excellent interpersonal and
communication skills , both oral and written. Time management
ability to organize and manage multiple priorities and meet deadlines. Flexibility
ability to effectively adapt to change. Must be
self-directed
and able to complete complex tasks with little supervision or guidance. Proven "do whatever it takes" attitude Unwavering commitment to Summit's values and mission. High school diploma or GED. Beneficial Skills and Experience to be successful: College degree in a business discipline strongly preferred Previous experience in the electrical industry. Industrial / Refinery experience or education strongly preferred Previous successful experience in SAP preferred Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC). Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software. Advanced knowledge of Excel. Basic Understanding of One-Line and Ladder diagrams. Physical Challenges: Majority of job (85%+) will be done in an office environment, during regular hours of operation. Consistent sitting for hours at a time. Consistent use of keyboard and mouse. Must be able to lift 5+ pounds on a regular and consistent basis. Ability to climb stairs on occasion.
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution. Job Description
Do you possess these important qualitiesan unwavering commitment to
customer service , an unstoppable
drive
to exceed expectations, and a relentless
pursuit of excellence
in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry! The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. As a Customer Service Representative, you will be expected to: Thoroughly understand all product capabilities, features and benefits as well as Summit's market conditions, product warranties and services. Assist customers over the phone, internet, email or in person with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed. Summit will help you achieve your goals by: Providing all of the tools and incentives necessary to take control of your career including: Rigorous on the job and online
training programs
that prepare you for a career in our industry Result-driven and customer-oriented team and work environment Opportunity for advancement Monthly profit-sharing Comprehensive
benefits
including medical, dental, vision, paid vacation, and more! Qualifications
As an ideal candidate you will have: High level of technical aptitude. One or more year(s) of experience in counter sales at an electrical distributor Proficiency in
Microsoft Office
Suite, Adobe Acrobat, Bid Manager and similar programs Strong
customer service
orientation
both external and internal. Exceptional
follow up
skills. A strong
attention to detail
and be
well organized
. Excellent interpersonal and
communication skills , both oral and written. Time management
ability to organize and manage multiple priorities and meet deadlines. Flexibility
ability to effectively adapt to change. Must be
self-directed
and able to complete complex tasks with little supervision or guidance. Proven "do whatever it takes" attitude Unwavering commitment to Summit's values and mission. High school diploma or GED. Beneficial Skills and Experience to be successful: College degree in a business discipline strongly preferred Previous experience in the electrical industry. Industrial / Refinery experience or education strongly preferred Previous successful experience in SAP preferred Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC). Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software. Advanced knowledge of Excel. Basic Understanding of One-Line and Ladder diagrams. Physical Challenges: Majority of job (85%+) will be done in an office environment, during regular hours of operation. Consistent sitting for hours at a time. Consistent use of keyboard and mouse. Must be able to lift 5+ pounds on a regular and consistent basis. Ability to climb stairs on occasion.