Customer Service Representative
Rogge is the grocery division of Charlie's Produce, which has been provisioning companies and vessels throughout Alaska for over seventy years. Rogge has built a reputation for providing outstanding customer service and has developed unparalleled expertise in product selection and handling for remote markets. Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture Medical/Dental/Vision on the first of the month following hire ESOP (Profit Sharing) and 401(k) Paid vacations, paid holidays Pre-tax commuter benefits, and onsite parking Coverage under State Sick Leave 100% Prepaid College Tuition for employees and their dependents Employee assistance program (EAP) Additional Compensation Details: $22- $24/hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Job Description
The Customer Service Representative is responsible for addressing customer's needs and ensuring the satisfaction of Rogge's customer base, located out in isolated areas of Alaska. To ensure all customer needs are handled with time-sensitive restraints, Customer Service Representatives are responsible for processing orders, scheduling order deliveries via third party freight companies, handling complaints, providing information about products and services, and assisting outside salespersons. Essential Responsibilities Include, but Not Limited To: Provides excellent customer service via email, with occasional phone calls Provides timely and accurate information to incoming customer order status and product knowledge requests Processes customer orders/changes/returns according to established department policies and procedures Provides timely feedback to the company regarding service failures or customer concerns Partners with the Rogge sales team to meet and exceed customer's expectations Maintain effective professional relationships with customers via email communication Develops and maintains effective professional relationships with fellow employees in a small team Qualifications
At least 1+ years working in food service, grocery, or similar fields. Must have excellent time management skills. Must be able to handle high level of email communication. Must have high attention to detail. Intermediate skills with MS Office, particularly Outlook and Excel. Ability to work flexible hours and days as required by varying work load. Ten key memorized by touch. Ability to multi-task while recording accurate information Preferred Skills and Experience: Bilingual in Spanish or Tagalog Knowledge about food service products from previous positions Previous experience working with AS400 Additional Information
All your information will be kept confidential according to EEO guidelines. This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Charlie's Produce is an Equal Opportunity Employer
Rogge is the grocery division of Charlie's Produce, which has been provisioning companies and vessels throughout Alaska for over seventy years. Rogge has built a reputation for providing outstanding customer service and has developed unparalleled expertise in product selection and handling for remote markets. Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture Medical/Dental/Vision on the first of the month following hire ESOP (Profit Sharing) and 401(k) Paid vacations, paid holidays Pre-tax commuter benefits, and onsite parking Coverage under State Sick Leave 100% Prepaid College Tuition for employees and their dependents Employee assistance program (EAP) Additional Compensation Details: $22- $24/hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Job Description
The Customer Service Representative is responsible for addressing customer's needs and ensuring the satisfaction of Rogge's customer base, located out in isolated areas of Alaska. To ensure all customer needs are handled with time-sensitive restraints, Customer Service Representatives are responsible for processing orders, scheduling order deliveries via third party freight companies, handling complaints, providing information about products and services, and assisting outside salespersons. Essential Responsibilities Include, but Not Limited To: Provides excellent customer service via email, with occasional phone calls Provides timely and accurate information to incoming customer order status and product knowledge requests Processes customer orders/changes/returns according to established department policies and procedures Provides timely feedback to the company regarding service failures or customer concerns Partners with the Rogge sales team to meet and exceed customer's expectations Maintain effective professional relationships with customers via email communication Develops and maintains effective professional relationships with fellow employees in a small team Qualifications
At least 1+ years working in food service, grocery, or similar fields. Must have excellent time management skills. Must be able to handle high level of email communication. Must have high attention to detail. Intermediate skills with MS Office, particularly Outlook and Excel. Ability to work flexible hours and days as required by varying work load. Ten key memorized by touch. Ability to multi-task while recording accurate information Preferred Skills and Experience: Bilingual in Spanish or Tagalog Knowledge about food service products from previous positions Previous experience working with AS400 Additional Information
All your information will be kept confidential according to EEO guidelines. This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Charlie's Produce is an Equal Opportunity Employer