Customer Service Representative
Pay Rate:
$15- $22/hr Doe Location:
Houston, TX 77032 Schedule:
Monday to Friday, 8am to 5pm Job Summary
We are seeking a dedicated and customer-focused customer service representative. The ideal candidate will excel in providing exceptional customer support and client services through effective communication and problem-solving skills. This role involves engaging with customers via phone, email, and chat to address inquiries, resolve issues, and promote our products and services. Bilingual abilities and experience in inside sales/customer support are highly valued. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring high levels of customer satisfaction Gain product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer. Assist customers with product information, order processing, and issue resolution using excellent phone etiquette and communication skills Handle outbound calling to follow up on customer inquiries or promote additional services when appropriate Maintain accurate records of customer interactions through computer applications and internal databases Process transactions accurately Support the onboarding of new clients by providing clear information about services and policies Qualifications
Proven experience in customer support, inside sales or related roles preferred. Strong communication skills, both verbal and written, in English; bilingual (Spanish/English) abilities are highly desirable Proficiency in Microsoft Office, data entry, and basic computer skills Ability to handle multiple tasks efficiently while maintaining attention to detail during high-volume periods Excellent phone etiquette, active listening skills, and a professional demeanor Experience with outbound calling, sales techniques, or analysis skills is advantageous Ability to work well independently as well as part of a team in a fast-paced environment Compensation / Pay Rate (Up to): $15.00 - $22.00 Per Hour
Pay Rate:
$15- $22/hr Doe Location:
Houston, TX 77032 Schedule:
Monday to Friday, 8am to 5pm Job Summary
We are seeking a dedicated and customer-focused customer service representative. The ideal candidate will excel in providing exceptional customer support and client services through effective communication and problem-solving skills. This role involves engaging with customers via phone, email, and chat to address inquiries, resolve issues, and promote our products and services. Bilingual abilities and experience in inside sales/customer support are highly valued. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring high levels of customer satisfaction Gain product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer. Assist customers with product information, order processing, and issue resolution using excellent phone etiquette and communication skills Handle outbound calling to follow up on customer inquiries or promote additional services when appropriate Maintain accurate records of customer interactions through computer applications and internal databases Process transactions accurately Support the onboarding of new clients by providing clear information about services and policies Qualifications
Proven experience in customer support, inside sales or related roles preferred. Strong communication skills, both verbal and written, in English; bilingual (Spanish/English) abilities are highly desirable Proficiency in Microsoft Office, data entry, and basic computer skills Ability to handle multiple tasks efficiently while maintaining attention to detail during high-volume periods Excellent phone etiquette, active listening skills, and a professional demeanor Experience with outbound calling, sales techniques, or analysis skills is advantageous Ability to work well independently as well as part of a team in a fast-paced environment Compensation / Pay Rate (Up to): $15.00 - $22.00 Per Hour