Customer Service Representative
Green Home Improvements Plus, Boynton Beach, Florida, United States, 33435
Job Title: Customer Service Representative
Company:
Green Home Improvements
Location:
Boynton Beach, FL (In-Office)
Pay Range:
$17.00 – $19.00 per hour
Job Type:
Full-time
About Green Home Improvements Green Home Improvements is a premier provider of sustainable housing solutions in South Florida. We specialize in helping homeowners protect and power their homes through high-quality
roofing and solar installations . We believe that a home should be both durable and energy-efficient, and we are committed to delivering top-tier craftsmanship and elite customer care to the Boynton Beach community.
The Role We are seeking a motivated, detail-oriented
Customer Service Representative
to join our growing team. In this role, you will act as the primary point of contact for homeowners, guiding them through the lifecycle of their home improvement projects. From the initial inquiry to the final inspection, you will ensure our clients feel supported, informed, and valued.
Key Responsibilities
Inquiry Management:
Respond to high-volume phone calls and emails regarding roofing and solar services.
Project Liaison:
Act as the bridge between homeowners and our project managers to provide real-time updates on permitting, delivery, and installation dates.
Appointment Setting:
Assist the sales team by qualifying leads and scheduling consultations for roofing and solar assessments.
Issue Resolution:
Professionally handle and resolve customer concerns regarding project timelines or billing questions.
Documentation:
Ensure all customer contracts and project files are accurately updated in our database to maintain a seamless workflow.
What We're Looking For
Local Expertise:
Familiarity with the Boynton Beach/Palm Beach County area is preferred.
Multi-tasking Pro:
Ability to stay organized while managing multiple project timelines simultaneously.
Professionalism:
A calm, professional demeanor—especially when helping customers navigate the complexities of home construction.
Growth Mindset:
An interest in the home improvement or renewable energy industry.
Qualifications
High School Diploma or equivalent (Associate's degree preferred).
1–3 years of experience in customer service, project coordination, or a related administrative role.
Strong computer skills (Experience with CRM software is a plus).
Bilingual (English/Spanish)
is highly desirable given our diverse Florida clientele.
Green Home Improvements
Location:
Boynton Beach, FL (In-Office)
Pay Range:
$17.00 – $19.00 per hour
Job Type:
Full-time
About Green Home Improvements Green Home Improvements is a premier provider of sustainable housing solutions in South Florida. We specialize in helping homeowners protect and power their homes through high-quality
roofing and solar installations . We believe that a home should be both durable and energy-efficient, and we are committed to delivering top-tier craftsmanship and elite customer care to the Boynton Beach community.
The Role We are seeking a motivated, detail-oriented
Customer Service Representative
to join our growing team. In this role, you will act as the primary point of contact for homeowners, guiding them through the lifecycle of their home improvement projects. From the initial inquiry to the final inspection, you will ensure our clients feel supported, informed, and valued.
Key Responsibilities
Inquiry Management:
Respond to high-volume phone calls and emails regarding roofing and solar services.
Project Liaison:
Act as the bridge between homeowners and our project managers to provide real-time updates on permitting, delivery, and installation dates.
Appointment Setting:
Assist the sales team by qualifying leads and scheduling consultations for roofing and solar assessments.
Issue Resolution:
Professionally handle and resolve customer concerns regarding project timelines or billing questions.
Documentation:
Ensure all customer contracts and project files are accurately updated in our database to maintain a seamless workflow.
What We're Looking For
Local Expertise:
Familiarity with the Boynton Beach/Palm Beach County area is preferred.
Multi-tasking Pro:
Ability to stay organized while managing multiple project timelines simultaneously.
Professionalism:
A calm, professional demeanor—especially when helping customers navigate the complexities of home construction.
Growth Mindset:
An interest in the home improvement or renewable energy industry.
Qualifications
High School Diploma or equivalent (Associate's degree preferred).
1–3 years of experience in customer service, project coordination, or a related administrative role.
Strong computer skills (Experience with CRM software is a plus).
Bilingual (English/Spanish)
is highly desirable given our diverse Florida clientele.