Customer Service Representative
Ecosystems Total Outdoor Solutions, Lake Saint Louis, Missouri, United States
Customer Service Representative
Location:
Lake St Louis, MO (On-site) Employment Type:
Full-Time, Non-Exempt Salary:
$18-$20 per hour
Position Overview
The
Customer Service Representative (CSR)
is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians' daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed.
This role requires
excellent communication skills, attention to detail, and the ability to work in a fast-paced environment . The ideal candidate will be
customer-focused
and comfortable handling multiple tasks while ensuring an outstanding customer experience.
What We Offer Competitive pay:
$
18 - $20 per hour Incentive plan
opportunities based on performance Comprehensive benefits package, including
medical, dental, and vision insurance Retirement savings
options with
401(k) company match
(if applicable) Ongoing training and professional development
opportunities Supportive and collaborative
team environment
focused on customer success Key Responsibilities
Answer
incoming calls
and assist customers with scheduling and rescheduling services Sell and cross-sell
memberships
and other service offerings Review technicians'
daily schedules
to ensure efficiency Respond to
customer texts and voicemails
in a timely manner Follow up on
missed service payments
as needed Provide
exceptional customer service
by addressing customer concerns and inquiries Qualifications
Required
2+ years of experience
in
Customer Service
(preferably in Home Services) Strong
computer skills
with proficiency in
Microsoft Office High School Diploma or GED Ability to
multi-task and prioritize workloads
in a busy environment Ability to
work independently
with minimal supervision Strong
verbal and written communication skills Preferred
Experience using
Service Titan software
is highly desired Working Conditions & Physical Requirements
Frequent
repetitive hand and arm motions
with prolonged periods of sitting Regularly required to
stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance Requires
manual dexterity and eye-hand coordination
for keyboarding and equipment handling Ability to
lift and/or move up to 25 pounds occasionally Noise level
is typically low to moderate Must be able to
travel (10%) within the metropolitan area Additional Requirements Applicants must be
authorized to work in the United States
and be able to provide documentation to verify eligibility.
Why Join Us?
As a
Customer Service Representative , you will play a vital role in ensuring
smooth daily operations and outstanding customer satisfaction . You will work in a
collaborative team environment , gain experience with industry-leading tools, and have opportunities for
growth and professional development .
Ready to join our team? Apply now!
Location:
Lake St Louis, MO (On-site) Employment Type:
Full-Time, Non-Exempt Salary:
$18-$20 per hour
Position Overview
The
Customer Service Representative (CSR)
is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians' daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed.
This role requires
excellent communication skills, attention to detail, and the ability to work in a fast-paced environment . The ideal candidate will be
customer-focused
and comfortable handling multiple tasks while ensuring an outstanding customer experience.
What We Offer Competitive pay:
$
18 - $20 per hour Incentive plan
opportunities based on performance Comprehensive benefits package, including
medical, dental, and vision insurance Retirement savings
options with
401(k) company match
(if applicable) Ongoing training and professional development
opportunities Supportive and collaborative
team environment
focused on customer success Key Responsibilities
Answer
incoming calls
and assist customers with scheduling and rescheduling services Sell and cross-sell
memberships
and other service offerings Review technicians'
daily schedules
to ensure efficiency Respond to
customer texts and voicemails
in a timely manner Follow up on
missed service payments
as needed Provide
exceptional customer service
by addressing customer concerns and inquiries Qualifications
Required
2+ years of experience
in
Customer Service
(preferably in Home Services) Strong
computer skills
with proficiency in
Microsoft Office High School Diploma or GED Ability to
multi-task and prioritize workloads
in a busy environment Ability to
work independently
with minimal supervision Strong
verbal and written communication skills Preferred
Experience using
Service Titan software
is highly desired Working Conditions & Physical Requirements
Frequent
repetitive hand and arm motions
with prolonged periods of sitting Regularly required to
stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance Requires
manual dexterity and eye-hand coordination
for keyboarding and equipment handling Ability to
lift and/or move up to 25 pounds occasionally Noise level
is typically low to moderate Must be able to
travel (10%) within the metropolitan area Additional Requirements Applicants must be
authorized to work in the United States
and be able to provide documentation to verify eligibility.
Why Join Us?
As a
Customer Service Representative , you will play a vital role in ensuring
smooth daily operations and outstanding customer satisfaction . You will work in a
collaborative team environment , gain experience with industry-leading tools, and have opportunities for
growth and professional development .
Ready to join our team? Apply now!