Bilingual Customer Service Representative - Limited Service

Description & Requirements Maximus is on the lookout for a dedicated and empathetic Bilingual Customer Service Representative to assist individuals navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will serve as the first point of contact, providing vital information and support to applicants. If you are passionate about making a positive impact, possess strong computer skills, and enjoy helping others, we encourage you to apply! This role is remote, and the anticipated start date is February 18, 2026. Why Maximus? Starting pay: $18.00/hour Work/Life Balance Support - Tailored flexibility to meet your needs! Competitive Compensation - Performance bonuses available! Comprehensive Insurance Coverage - Options include Medical, Dental, Vision, and Prescription plans, along with Life Insurance benefits and discounts on various insurances. Future Planning - Utilize our 401K Retirement Savings plan with company matching. Paid Time Off Package - Enjoy PTO, holidays, and extended sick leave, including disability coverage. Holistic Wellness Support - Access resources for physical, emotional, and financial well-being through our Employee Assistance Program (EAP). Recognition Platform - Celebrate outstanding contributions from employees. Tuition Reimbursement - Support for your ongoing education and development. Employee Perks and Discounts - Exclusive benefits and discounts for employees. Maximus Wellness Program and Resources - A range of wellness programs and resources are available for you. Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: Provide informed and objective responses to complex inquiries regarding eligibility guidelines and policies. Effectively manage all forms of inbound and outbound communications. Process workflow documents including income, identity, and other eligibility verification documents. Integrate new policy and procedure knowledge to assist clients effectively. Guide applicants through the Medicaid, SNAP, and TANF application processes with clarity. Deliver accurate information on program eligibility criteria. Ensure exceptional customer service by addressing client concerns with professionalism. Document interactions and applications while utilizing multiple systems for eligibility processing. Maintain a high standard of confidentiality throughout all interactions. Minimum Requirements: High school diploma or GED required; 1+ years of relevant professional experience, or equivalent education and experience. Fluency in English and Spanish is required. Experience in a high-volume call center is highly preferred. Familiarity with Medicaid, SNAP, or TANF or similar government programs is a plus. Strong computer skills are required, including proficiency with call center software, Microsoft Office, and CRM tools. Ability to work independently in a remote environment is essential. Excellent verbal and written communication skills are required. Empathy and sensitivity, particularly in interactions with vulnerable populations, is preferred. Must be willing to start on February 18th, 2026. Must be prepared to work as a limited-service employee. Must be available for a 6-week training program on camera with no absences, 8:00 am to 4:30 pm EST, Monday to Friday. Must be able to work full-time during operational hours (8:00 am - 7:30 pm EST Monday-Friday, 9:00 am - 12:00 pm EST Saturday). Residence in Eastern (EST) or Central (CST) time zones is preferred. Home Office Requirements: Internet speed of 25mbps or higher is required. Wired connectivity via Wi-Fi or ethernet cable to the home router is necessary. Must currently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including job location, education, training, experience, and expected work quality. The compensation package includes health insurance, life and disability insurance, retirement savings plans, paid holidays, and paid time off. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you need assistance, please reach out.